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GOLD PREMIER CLUB PAYMENT.

Quick find code: 410-411-555-66201257

LatinxKingx
Feb Member 2020

LatinxKingx

Posts: 214 Silver Posts by user Forum Profile RuneMetrics Profile
Good afternoon,

i have just recently bought the Gold Premier Club Membership but i`m having a doubt/issue with what i have been charged for.

on the website it says 74.99 USD. *DISCOUNT*
but i have been charged with 89.9 USD.

i`m really concerned about this, in other words, there was never a discount given,

please help me solve this problem, i would really appreciate the help,

respecfully,

thank you.

01-Feb-2021 18:13:13

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
@Latinlove: Hey!

Yes, that's correct. You had until today, Monday, February 1st, 2021 to purchase Premier Club Gold for that price. Since you were unable to get it before then, you will have until March 1st, 2021 to purchase the Premier Club Gold at its regular price, which is what you were charged for. I believe it was until 12:00 AM on February 1st, 2021.

01-Feb-2021 20:00:06

LatinxKingx
Feb Member 2020

LatinxKingx

Posts: 214 Silver Posts by user Forum Profile RuneMetrics Profile
hello, and thanks for your answer.

that`s right but i did the payment on the 30th of January at around 11:50am-12:am, that means i was still able to get the discount offered of the website,

i even got the confirmation of 74.99 USD payment but when i looked through my bank account, there is a charge of 90 USD from them,

i`m so confused right now, i do not know what could have gone wrong,

please i need someone to help me solve this inconvinience.

01-Feb-2021 20:21:46

LatinxKingx
Feb Member 2020

LatinxKingx

Posts: 214 Silver Posts by user Forum Profile RuneMetrics Profile
good evening Malua, thank you for answering!

i think i already did that process, i got in contact with one of the guys named *Mod Bones* through my email messages, he is a nice guy and actually helping me solve this problem, he confirmed me that i got the 74.99 USD payment but i told him what`s going on, and well he said;

- there may have been a confusion with the package of 90 USD - but then how come? if he confirmed with an email the 74.99 USD payment? which is true.

- that i may have purchased something else but he said he did not see any others - i never buy/purchase a single item/stuff on runescape but just my membership for my account for over 15 years since then.

but at the end he asked if i was able to give my transaction ID so he could help me, in which i managed to give him, this never happened to me before and i hope i get to solve this problem.

i`m not asking for money back or any refund, all i want to know is what`s goin on here, i paid for what you guys had offered but then i was over charged with no discount given,

i hope to solve this problem soon,

thank you very much for the support,

respecfully.

02-Feb-2021 02:57:10

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