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Jeremy C
Jun Member 2008

Jeremy C

Posts: 15,524 Opal Posts by user Forum Profile RuneMetrics Profile
Gotcha. Sorry, I misunderstood. If you follow these steps, you can cancel your subscription:

1. From the RS homepage, click Account in the upper right-hand corner.
2. Log in using your account's details.
3. In the Membership panel on the right-hand side, click Manage your subscriptions .
4. Click Manage by account .
5. Log in using your account's details.
6. Here, you should see the subscription listed; simply click Cancel on the far right side.
Jeremy C

02-Feb-2019 20:13:34

Jeremy C
Jun Member 2008

Jeremy C

Posts: 15,524 Opal Posts by user Forum Profile RuneMetrics Profile
If you purchase membership through OSRS Mobile, the transaction occurs through the App Store. Check your Apple account to see if there is some sort of subscription linked to that account. The following support page has a link to Apple's support page detailing how to cancel a subscription through Apple Pay: Cancel Subscription .
Jeremy C

02-Feb-2019 20:29:03

Darkwon3

Darkwon3

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Thank you. Everything seems to work but the link on the Jagex website that lets you check if your subscription is cancelled seems to be broken. It doesn’t recognize my login information.

If I’m charged at the next billing cycle I will just request a refund. Please save this thread as a reference/prof I tried to cancel. Thank you again

02-Feb-2019 20:38:40

Darkwon3

Darkwon3

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Dark Won3 said :
Okay can you please cancel my membership then?

Jagex should be able to do this; I’ve purchased subscriptions from companies outside of the tech industry that allow you to merge separate accounts into a single subscription/account (even if they were originally different accounts & paying separate subscriptions). Therefore I think it’s safe to assume that Jagex could do this as well (being a tech company), but just refuses to. If you’re only giving me the option to pay for two subscriptions then I’d rather pay for none.



Please cancel my membership. Please confirm when complete. Thank you.

03-Feb-2019 03:28:04

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