RuneScape Forum Archive | Premier Club Purchase

Cfhaunt

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello,
I purchased a bronze premier club membership, and dont see it in my runescape account. The charge went through on my bank account.
Is there another place I should go to get this resolved?

16-Jan-2021 16:55:00

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16-Jan-2021 19:46:20

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Cfhaunt

Check the confirmation email you would have received. What does it say?
If you bought a Premier Club it will say 'Premier Bronze' has been purchased.

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16-Jan-2021 20:26:13

CM Arbor

Local Moderator Posts: 1,945 Mithril Posts by user Forum Profile RuneMetrics Profile

@ wolfofthesea: Please don't hijack other players' threads; your own thread is the place to get assistance with your issue. Post removed.

16-Jan-2021 20:50:02

Cfhaunt

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

It looks like i never got a confirmation email. I dont usually delete payment emails, but i might have. I was definitely charged for it though, what steps do I have to do now?

17-Jan-2021 01:25:50 - Last edited on 17-Jan-2021 01:26:15 by Cfhaunt

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Read through this support page as there are several reasons to explain what might have happened: Unsuccessful payment

The most common reasons are: the purchase went to a different account or the purchase was just not successful. If the purchase was not successful, the money will be returned to your account.

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17-Jan-2021 03:45:18

Forums

Premier Club Purchase

Cfhaunt

Malua

CM Arbor

Cfhaunt

Malua