forums.rs

Forums

Falsly bought membership

Quick find code: 410-411-525-66197456

darkii O_x
Jul Member 2014

darkii O_x

Posts: 19 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey,

I have a unique problem that happend for the first time to me. I wanted to extend my current premium membership with the new one(2021). However, I accidentally bought the normal 12th month instead of the gold premium pack via paypal. I realised it after two days when my premium artefact wasn't working anymore.


As a workaround, I purchased on top of the normal membership the gold premium pack to get asap access to it but want to cancel/refund the normal membership. I checked the help site from runescape but nothing was fitting my problem. I also wrote a email to [email protected] but I didn't received any answer over a week now.

Does someone know to which group or person I could adress this problem?

Thanks in advance.

Regards,
darkii O_x Don't forget to sleep

09-Jan-2021 11:36:33

darkii O_x
Jul Member 2014

darkii O_x

Posts: 19 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey Malua

Thanks for your helpfull answer.

I was already in that directory but the options there depends on the language. e.g in the german version you can choose between [jagex, steam] or [google, apple, paypal] in the english version isn't paypal listed O_o

I clicked there on the second option where I got the hint to contact the seller on paypal. Thats how I got the email adress.

But I navigated as you described and created a ticket :)

Furthermore it is really irritating that you can choose more payment's method in the form as in the help site is listed. They should update this one and make it consistent to all languages :D


EDIT

My refund got accepted :)
The way to be is lika Malua mentioned to go over the ticket form. Don't forget to sleep

09-Jan-2021 12:21:52 - Last edited on 09-Jan-2021 19:10:08 by darkii O_x

Quick find code: 410-411-525-66197456 Back to Top