Forums

I can't play the game.

Quick find code: 410-411-51-66179125

Yhandor

Posts: 42 Bronze Posts by user Forum Profile RuneMetrics Profile

Hi, can't get ahold of support at all via website or Twitter. This happens when I try to play. I have no strikes, clean account and can't get in to a free world, as I am not a member. Trying to get back into the game but this is extremely frustrating. I also have no messages in my inbox either. None of my OSRS friends can figure it out. "Your attempt to log into your account was unsuccessful. Don't worry, you can sort this out by visiting the billing system."

05-Sep-2020 23:17:27

Nov

2011

Applejuiceaj

Forum Moderator Posts: 44,944 Sapphire Posts by user Forum Profile RuneMetrics Profile

Given the mention of needing to visit the Billing System to resolve this, your thread has been moved to the Community Led Payment Support forum.

It seems this page may have the information you are looking for: Settle an Unpaid Balance . It sounds like you are in a negative credit situation, and need to settle that balance to log in again.

05-Sep-2020 23:41:25

Quick find code: 410-411-51-66179125 Back to Top