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L0xley
May Member 2017

L0xley

Posts: 508 Steel Posts by user Forum Profile RuneMetrics Profile
Hi, I set up a monthly subscription for 1 month. It says it will repeat every month. I started December 5th. It says the next bill will be February 6th though. Wouldn't the next payment be in January?

04-Jan-2021 19:34:38

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
L0xley


You must have had some residual membership from another payment sitting there to be used up.

When you set up a new subscription, it takes a payment straight away but the next payment won't be taken until three days before all paid for membership runs out.

If you have some membership still in use from a previous payment, it pushes your next payment date further into the future.

edit: scratching this whole reply out. See my second reply below.
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04-Jan-2021 23:03:42 - Last edited on 06-Jan-2021 00:17:15 by Malua

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Check your email to see exactly what you have bought.

I suspect you may have bought a six month recurring subscription instead of a one month recurring subscription.
AND you are mis-reading the renewal date as February 6th when, in fact, it is June 2nd.

Jagex dates are written in UK format - DD/MM/YYYY
2/6/21 means June 2nd not February 6th.
June 2nd matches exactly the renewal date for a six month subscription. ;)
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06-Jan-2021 00:16:29

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