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Unpaid Balance?

Quick find code: 410-411-49-66269554

Jan 2023

Gunsches

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Long Story Short - I purchased about 20+ bonds to give away to F2P players for Chirstmas and various keys and a 12 mo. membership -- I made all of these purchases throughout the last week or so and have confirmed that all of these purchases processed with my bank and were paid. I tried to login today 12-19 and my account is frozen! I followed the links etc. to solve this mystery and proceeded to call my bank for verification. My bank stated that I have no disputed or refunded charges on my account in general including Jagex. They also verified that all transactions with Jagex have been successful.

I cannot fathom how I have an unpaid balance and I cannot seem to find a resolution.

I have submitted a ticket #4120438

This honestly seems like a money grab and I am quite upset about it.

19-Dec-2022 17:02:31

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Gunsches

If your bank confirms that no disputed charges have been returned then, the only other explanation is that a hijacker has used your account without your knowledge to commit online fraud against Jagex.
They wouldn't necessarily use your money, they usually use either their own card or a stolen one.

All you can do is wait for a reply from Billing Support as they need to check access to your RS account.
While you wait, take the time to review your email, device and account security.
Instructions: Security tips

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19-Dec-2022 21:43:18

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