Forums
Double payment
Quick find code: 410-411-467-66190821
Hi there
My guess is you purchased Gold Premier last year just as your regular three month subscription was about to end.
Gold Premier is a non recurring subscription and, when it ends, the account returns automatically to its previous subscription arrangement.
This year, the billing system auto billed you for the next three month regular subscription because you must have had only 3 days of unused membership remaining from that last three month sub and Gold Premier combined.
Today, you went ahead a bought a new Gold Premier.
Now you have a year of Gold Premier and a paid for recurring three month sub that won't start counting down until a year from now.
You can apply for a refund of the newly paid three month sub as long as it wasn't used.
Message Billing Support via the contact point on the Refunds support page.
If you get a refund, just be aware that the same thing could happen next year if you decide to buy another Gold Premier. Meaning they might take a new three month sub just as your Gold Premier ends.
AuntArctic
My guess is you purchased Gold Premier last year just as your regular three month subscription was about to end.
Gold Premier is a non recurring subscription and, when it ends, the account returns automatically to its previous subscription arrangement.
This year, the billing system auto billed you for the next three month regular subscription because you must have had only 3 days of unused membership remaining from that last three month sub and Gold Premier combined.
Today, you went ahead a bought a new Gold Premier.
Now you have a year of Gold Premier and a paid for recurring three month sub that won't start counting down until a year from now.
You can apply for a refund of the newly paid three month sub as long as it wasn't used.
Message Billing Support via the contact point on the Refunds support page.
If you get a refund, just be aware that the same thing could happen next year if you decide to buy another Gold Premier. Meaning they might take a new three month sub just as your Gold Premier ends.
Forum Community Helper -
Information about Moderators and Community Helpers
25-Nov-2020 22:35:36
Hi Malua,
Thank you for your answer. I suspect you are right but unfortunately I am unable to check the transactions from last year due to change of bank. From how I thought about this last year I expected there to be some months or at least weeks that overlapped with both premium and 3 months subscription, but then again I might remember wrong.
Also the free days of membership claimed through Twitch should factor in on the reoccurring subscription which shouldn't have kicked in until some time after Premium ended.
I´ll check through the refund link and see if I can get it sorted there.
Thanks again
Thank you for your answer. I suspect you are right but unfortunately I am unable to check the transactions from last year due to change of bank. From how I thought about this last year I expected there to be some months or at least weeks that overlapped with both premium and 3 months subscription, but then again I might remember wrong.
Also the free days of membership claimed through Twitch should factor in on the reoccurring subscription which shouldn't have kicked in until some time after Premium ended.
I´ll check through the refund link and see if I can get it sorted there.
Thanks again
26-Nov-2020 17:04:06
Quick find code: 410-411-467-66190821 Back to Top