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Premier Purchase Failure

Quick find code: 410-411-458-66189590

BOZNMATE
Mar Member 2020

BOZNMATE

Posts: 137 Iron Posts by user Forum Profile RuneMetrics Profile
Hey guys!

I purchased premier gold on the 16th which was instantly charged to my credit card. I have yet to get premier on my account, nor does it say that I paid for it. Has anyone had a similar issue? Finally found an email for customer support and waiting for a response. Hopefully it gets resolved soon!! Lemme know your thoughts! ^_^

Thanks,

Josh

18-Nov-2020 07:35:45

Archaeox
Dec Member 2011

Archaeox

Posts: 53,408 Emerald Posts by user Forum Profile RuneMetrics Profile
Premier only affects RS3, not OSRS.
Are you looking at the right game?

Did you receive a payment acknowledgement via the message centre?
~~~~ Just another victim of the ambient morality ~~~~

~~ Founder of the Caped Carousers quest cape clan ~~

!! Slava Ukraini - heroyam slava !!

18-Nov-2020 07:56:09 - Last edited on 18-Nov-2020 07:57:02 by Archaeox

BOZNMATE
Mar Member 2020

BOZNMATE

Posts: 137 Iron Posts by user Forum Profile RuneMetrics Profile
Hey Archaeox - yes it’s for RS3. I bought it through the lobby, clicked the premier on right side and followed the steps and purchased. I did not receive a message which was very odd. It also shows no premier membership in subscription. I do however have a confirmation email from Jagex and my bank statement ID number - opened a ticket.

18-Nov-2020 08:36:52

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