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membership not working

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Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, jamieL714.

How long ago did you make the purchase from Google Play? From what I have seen, it may take up to 24 hours for the payment to process and for the account to update after the purchase has been made through Google Play.

24-Jan-2023 21:19:10

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
copy/pasted in from your other thread: jamieL714 said :
it's been 24-hours since the payment was taken from my google play account and membership at still hasn't been added to my runescape account Have you worked through the troubleshooting in the Mobile payment issues support page?
The page recommends going to the in-game store to "pick up" your purchase.

Also, do you have any confirmation messages about the purchase? either by email or in your 'Messages' tab on your account?
If there are no confirmation of purchase messages, the purchase may have failed.
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