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Premier club not available

Quick find code: 410-411-446-66189491

Weshakat

Weshakat

Posts: 312 Silver Posts by user Forum Profile RuneMetrics Profile
I cannot purchase a premier club. I get the message

One or more of the items could not be added to your basket, this may be because you already own the item or it is unavailable at this time. Please get in touch if you require further assistance.

Feeling super bummed and frustrated.

17-Nov-2020 19:18:42

Axirts

Axirts

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hi,

I have the same issue, and yes, I had a mobile subscription. I cancelled the sub a few minutes ago via the Jagex subscription management page. I then received a notice from google play that the subscription would end on Nov. 29th. I checked again after that and it still says everything (not just premium club) is not available. Will I have to wait until the end of the month to purchase anything at all? While your comment helps confirm that my account isn't flagged or anything (as I initially worried), the mobile payments FAQ gives no suggestion on how to fix it, a timeline of when it would become available again, or if even ever will be.

I also feel like this is something that users should have been notified of as the mobile sub was started as it's a huge inconvenience.

"you are not able to add membership via any other methods"
So how do I fix this?

Thanks

18-Nov-2020 07:41:51

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