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ID TRANSACITON CAN BE RESENT ?

Quick find code: 410-411-413-66188580

Stox7k

Stox7k

Posts: 180 Iron Posts by user Forum Profile RuneMetrics Profile
I m in trouble to acess my other acc, lost phone and email acess, i got currect pass and pin and many old info to fill recover form, but a key item is missing the billing info due i was paying the menber ship with bonds for like 2 years and email got cleaned.

There is any way to ask jagex to resent it to the email so i can add the missing piece ? or any contact i can request it ? rly demotivating to lose a 10year+ acc like this due a billing id.

11-Nov-2020 18:52:44

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Stox7k


Jagex won't resend any emails to give you the information you lack. :|

The payment section of the form is only for purchases made directly from the website with real world money.
If the Bonds you redeemed for membership were purchased inside the game with gp, that information can be put into 'Other Comments' but won't go into the payment section of the recovery form.

Don't submit your Bank PIN in the form - it cannot be checked.

Why have you lost access to the account if you still have the password?
Is Authenticator keeping you out?

Are you checking the reasons for the deny of your recovery?
How quickly does the deny email arrive after you submit your form?
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11-Nov-2020 22:31:15

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