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Cant claim Prime Gaming loot

Quick find code: 410-411-403-66185013

Sandyboy5678

Sandyboy5678

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
hi guys, i have been trying to claim the latest release of prime gaming loot the currency pack and 2 umbral chests which was announced in the october 19th update. i have received loot on this account before and yes i am logging into the correct account. it says i have claimed the loot on the prime gaming website and my accounts are linked. i tried claiming/confirming through the runescape website through this link https://www.runescape.com/twitch-prime but as soon as i log in it shows this - https://imgur.com/a/hl3kzvf

pls help

19-Oct-2020 23:32:25

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Prime Gaming Support page:
https://www.amazongames.com/en-us/support/prime-gaming/gf25r2a8vvfhxtqw
Jagex support pages:
Prime Gaming

Is there space in your Inventory?
Have you tried talking to Diango?

There isn't a dedicated contact point to Billing Support for this issue but you could use the 'Contact Us' button on the Common Amazon Issues support page.
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20-Oct-2020 08:49:35

Sandyboy5678

Sandyboy5678

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
yeah i have inventory space have logged in and out, i just talked to diango and he didnt have anything. i am trying to contact jagex support but they respond once a day and today they asked me if i was logging into correct account.... lol.

20-Oct-2020 11:46:08

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