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herr luther

herr luther

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I seriously need help with a problem I'm having. I recently activated Twitch Prime and was delighted to see there were rewards foor Runescape as well. I claimed the 4 umbral chests by linking my account to prime and got the essage that all was succesful. However once I logged in on Runescape I couldn't find the promised rewards. I've read the FAQ as well which told me I might be abel to find it at Diango, but this wasn't the case. I've also contacted Amazon and they have told me they could see that the rewards are still pending. So somewhere along the line something went wrong. What can I do now to still get these 4 chests?

Any help would be much appreciated!

06-Aug-2020 14:51:53

herr luther

herr luther

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
thanks for the fast reply. I've read the thread and tried tho offered solutions, however it still didn't work. I also unlinked and linked my twitch and runescape accounts again, but this doesn't seem to do the trick as well. And I've read the FAQ's regarding this multiple times now, but nothing works.
When linking via Runescape and twitch I get the following messages:

"Oops!
It seems that your loot has already been claimed."

And when linking via Runescape it tells me that drops are activated, however there are still no chests in my inventory or at Diango.

I've been looking for a way to contact Jagex support, but there seems to be no way to submit a ticket regarding this issue. Might there be another solution?

06-Aug-2020 18:22:09

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