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Still being charged for memby

Quick find code: 410-411-334-66241873

Op Griffin

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile

Canceled my membership on both of my accounts last week. Got charged for the one yesterday. Other accounts membership ends the 6th I no longer play RuneScape . When I got to manage my account say I don’t have a subscription on either account so how do we resolve this.

04-Jan-2022 06:46:42

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Op Griffin

You might have been charged again for one of the following reasons:
* you cancelled too late, just at the end of the subscription and another payment had been taken already
* you have other payments being taken, e.g. Runemetrics Pro
* you cancelled with your bank but not here on the website

Regardless of what happened, you can message Billing Support and claim a refund.
Go to the Refunds support page, read it and follow the instructions.

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04-Jan-2022 07:37:54

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