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Bond membership issue

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05-Jul-2020 01:38:37

Norne
Jan
fmod Member
2012

Norne

Forum Moderator Posts: 76,250 Emerald Posts by user Forum Profile RuneMetrics Profile
So, you will probably get more help here then where you were, however I will suggest you be more inquirtive and less demandy. I've assisted with a small title change that should help find your help. "When history witnesses a great change, Razgriz reveals itself... first, as a dark demon. As a demon, it uses its power to rain death upon the land, and then it dies. However, after a period of slumber, Razgriz returns, this time, as a great hero"

05-Jul-2020 01:38:37

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Phil Mcgroin


Have you redeemed the Bond yet?
You said you bought it but, once it has been purchased, it needs to be redeemed.
Redeem a Bond for membership

To contact Billing Support to get them to check your account use the 'Contact Us' button on the Refunds support page.
(while the page topic isn't exactly your issue, the contact button will still get your message through to the right people).
Navigation on that page: Contact us -> No -> Jagex -> Request a Refund
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05-Jul-2020 02:25:22

Phil Mcgroin

Phil Mcgroin

Posts: 283 Silver Posts by user Forum Profile RuneMetrics Profile
I bought the bond with 4mil gp, and I remember redeeming it as I wasn't a member before that. It said 14 days membership on the day I redeemed it. But it expired yesterday. It expired in 7 days where it should have expired on 14 days. So now I am 7 days short of membership.

05-Jul-2020 09:33:27

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Ok then, you need to message Billing Support and get them to check your account.

There isn't a dedicated page to ask about this particular topic, so I had to refer you to the refunds page.

The Bond membership system is an automated system and it should give the account fourteen days exactly, to the minute.
It usually doesn't make a mistake as it's a computer process.

Only a Billing Support JMod will be able to assist you so please use that contact point.
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05-Jul-2020 13:28:36

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