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double charged for membership Thread is locked

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Pixel Hippie

Pixel Hippie

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
so i think I got double charged this month on membership fees, I have a email from the 23rd and the 27th both saying they received my payment and updated my account. can someone please point me in the right direction to contact jagex??

29-Jun-2020 16:43:33

Pippyspot
Feb Member 2007

Pippyspot

Posts: 84,190 Emerald Posts by user Forum Profile RuneMetrics Profile
Hey
Splinter-420
^_^

Have you checked when your membership is set to expire? If so, you may have found that you've bought 2 separate months of membership. If you do not want the second month, you may be eligible for a Refund as it has not yet been used :)

I've also moved your thread to the Community Led Payment Support section^^
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Pippy ~
Community Helper

29-Jun-2020 16:46:13 - Last edited on 29-Jun-2020 16:46:45 by Pippyspot

Zeldafield
Nov Member 2020

Zeldafield

Posts: 1,257 Mithril Posts by user Forum Profile RuneMetrics Profile
I am being double charged too, but the links you are referring to just take me in circles.
There is no email link.
Please look at it yourself.
We need help and no one can do it.
This is redic.
We are being robbed. More than one person is complaining and nothing can be done!
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Having fun
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01-Apr-2021 14:09:04

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