RuneScape Forum Archive | Buying premier using bond fail

May

2014

Elsa Anne

Posts: 209 Silver Posts by user Forum Profile RuneMetrics Profile

Help! I've been trying to purchase Premier using 20 bonds, but I just keep getting this CONGRATULATIONS We were unable to process your request. It takes my bonds but refunds them to my currency pouch after 30 seconds.

I don't have any extra membership days from other sources, and I'm F2P now.

Let It Go

02-Jan-2024 03:56:47 - Last edited on 02-Jan-2024 03:59:47 by Elsa Anne

May

2006

Malua

Posts: 43,049 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Elsa Anne

Try clearing your browser cache then attempt the purchase again.
Instructions: Clear browser cache

If clearing the browser cache doesn't help, try a different web browser.

Lastly, how did you purchase your most recent (now expired) membership?
If you purchased through a third party provider e.g. Apple, Google etc. you might have to wait until your account is fully updated into F2p status.

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02-Jan-2024 08:54:20

May

2014

Elsa Anne

Posts: 209 Silver Posts by user Forum Profile RuneMetrics Profile

Hello, Thank you, I've already tried clearing cache, reinstalling and using a different PC but problem still persist, but I don't understand how do it in a browser since I'm trying to get premier using bond in-game?

All my previous membership are bought using in-game bond and all are 12 months premier too and it's expired now for more than 24 hours.

Let It Go

02-Jan-2024 11:33:11

May

2006

Malua

Posts: 43,049 Sapphire Posts by user Forum Profile RuneMetrics Profile

Wait 24 hours then try again.
There may just be a glitch with the Bond redemption/payment system.

Were the Bonds bought from the website or in-game with gp?
Are you still in the same country you were when you bought previous memberships?

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02-Jan-2024 12:23:50 - Last edited on 02-Jan-2024 12:26:47 by Malua

May

2014

Elsa Anne

Posts: 209 Silver Posts by user Forum Profile RuneMetrics Profile

All bond from GE and yeah same country, same house, same ISP.
Did this glitch happened before? I'm worried the grace period will run out before this can be fixed

Let It Go

02-Jan-2024 14:41:02

May

2006

Malua

Posts: 43,049 Sapphire Posts by user Forum Profile RuneMetrics Profile

Yes, the glitch in the payment system happens from time to time.

You could also submit a Bug Report from inside the game. You are trying to redeem inside the game so a Bug Report about the redemption not processing is quite appropriate.

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02-Jan-2024 23:18:23

May

2014

Elsa Anne

Posts: 209 Silver Posts by user Forum Profile RuneMetrics Profile

Yup, submitted a report now, hopefully they'll notice it.
Also considering to get 14 days membership for a the meantime, do you think it will prevent me from buying premier before those 14 days are over?

Let It Go

03-Jan-2024 08:25:08

May

2006

Malua

Posts: 43,049 Sapphire Posts by user Forum Profile RuneMetrics Profile

Elsa Anne said :
do you think it will prevent me from buying premier before those 14 days are over? No, it won't prevent you from purchasing Premier.
However you need to redeem a Bond for 14 days membership and you may have the same problem as you are experiencing redeeming Bonds for Premier.

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03-Jan-2024 11:31:23

May

2014

Elsa Anne

Posts: 209 Silver Posts by user Forum Profile RuneMetrics Profile

I tried and was able to buy 14 days thru bonds but sadly premier still isn't working

Let It Go

03-Jan-2024 11:58:26

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Buying premier using bond fail