forums.rs

Forums

Help with membership problems

Quick find code: 410-411-28-66265208

Da Legend V
Nov Member 2023

Da Legend V

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
I've recently purchased membership on Google play and had to update the payment method which I did. Google play said the membership subscription was updated and was already paid for but my account still does not have membership on it since the payment was taken out. Please help! I've tried to contact jagex every other way. :)

25-Oct-2022 14:05:23

Tranq
Nov Member 2007

Tranq

Posts: 61,820 Emerald Posts by user Forum Profile RuneMetrics Profile
Mobile Payment Issues (click me)

At the bottom of the article it says if you didn't receive your stipulated purchase within 72 hours they'll refund your purchase. With links of how to get in touch with google play.

So the disconnect is between google play and Jagex. So if it's been less than 3 days please be patient. I know it's not what you want to hear. I hate it when I pay for anything digital and I don't have the items immediately
When the day becomes the night and the sky becomes the sea, when the clock strikes heavy and there’s no time for tea; and in our darkest hour, before my final rhyme, she will come back home to Wonderland and turn back the hands of time.

25-Oct-2022 17:50:27

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Da Legend V


Have you "picked up" your purchase from the in-game store?

The Mobile payment issues support article mentions picking up the purchase though it also says that the money will be refunded if the purchase is undelivered after 3 days.

Check your bank account to see if the money has been returned.
If the money has been returned, try again.

If the money has not been refunded, contact Google to see what is happening.
There is a link to use in the Unsuccessful payment support article.
Forum Community Helper -
Information about Moderators and Community Helpers

26-Oct-2022 02:17:25

Da Legend V
Nov Member 2023

Da Legend V

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile
Jagex told me to ask googleplay for a refund so I did never got my money back as googleplay said it was not refundable and I sent this information to jagex thru email with no response back yet and it's been about 4 days. I guess it's safe to say I lost my money on that one 🤷. :)

13-Nov-2022 05:21:57

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Do you own any other RuneScape accounts?
Is it possible the purchase went to a different account?
Did you check to see which RuneScape account is linked to your Google Play account?

Normally these types of purchases are quite straightforward. Google Play are a major company and they aren't scammers. They wouldn't just take your money and not supply what you bought.
My guess is that there is something quite simple that went wrong and the first thing I would suspect is that the purchase went to a different RS account.
Forum Community Helper -
Information about Moderators and Community Helpers

13-Nov-2022 21:51:52

Quick find code: 410-411-28-66265208 Back to Top