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Cant activate OSRS Membership?

Quick find code: 410-411-275-66238300

erowan69
Dec Member 2023

erowan69

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Yesterday, i bought OSRS 1-month membership bundle on Steam. The purchase was successful, but i cant seem to redeem it. I tried clicking "play" in the DLC Steam library but no shot. I submitted a ticket to Jagex but they havent gotten back to me.

Because i was impatient, i bought another 1-month membership, but this time straight from the OSRS login page (mobile). I purchased it using Google Play and the payment was successful. But the same thing happened, my money was taken, but when i opened my OSRS account, it says that "you need to be a member to login to member's world".

Im so frustrated, i have no in-game money to buy bond and i have spent 20$ trying to buy membership. I only have 1 account, so its not possible to have it activated on the wrong one. Can anyone help me please?

06-Dec-2021 05:57:20

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
erowan69


For the Steam issues, work through the troubleshooting points on the Steam Payment Issues support page.

For the Google Play issues, work through the troubleshooting points on the Common Mobile Payment Issues support page.

How long have you waited since you paid as these payment methods are not 'instant'?
The only way to get instant membership is to pay directly through the Jagex website.
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06-Dec-2021 21:55:19

IKnowAGhost

IKnowAGhost

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I am also having this issue. I bought membership earlier today, through the runescape website (NOT STEAM), but it will not activate in OSRS. It is the same email as I am logging in with here.

09-Feb-2022 00:18:24 - Last edited on 09-Feb-2022 00:36:52 by IKnowAGhost

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