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Hijacked acount/Unpaid Balance

Quick find code: 410-411-269-66168989

maljokk

maljokk

Posts: 5 Bronze Posts by user Forum Profile RuneMetrics Profile
I don’t play for 3-4 months, but I had a debt of 600 euros! But I didn’t buy anything.
Followed this link - https://support.runescape.com/hc/en-gb/articles/207256855-Settle-an-Unpaid-Balance#_ga=2.166834237.2079460062.1593846613-1979962784.1593453258
1979962784.1593453258
I managed to reduce the dollar to 345 euros .. Help me what to do how to remove unpaid ballance

04-Jul-2020 08:34:29

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
maljokk


You need to message Billing Support about this.
They will be able to tell you how much is owing and, if you didn't incur the debt, they will be able to check your account to see if a hijacker has used it.

At the bottom of the Settle an Unpaid Balance page is a 'Contact Us' button.
Use that button to get to the message form.

While you wait for a reply, please review your email and account security.
Instructions: Securing your account
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04-Jul-2020 09:54:05

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
It will take them some days to reply to you.
How long have you been waiting?

While the usual response is within two days, the current Covid-19 pandemic is affecting operations and response times have become quite a bit slower.

Jagex need you to contact them via the webform as you need to fill out some details about your account to prove your ownership. The webform also has some embedded tools to ID you.
Emails cannot provide this information.
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04-Jul-2020 13:01:36

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Check the 'Messages' tab inside account management on the affected account.
To get there, click on 'Account' at the top of this page and log in to the affected account.

If there is no message in there, check the registered email of the affected account.

If you cannot find a reply in the 'Messages' tab or in your email, please post back and post the display name of the affected account and I will try to escalate it for you.
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04-Jul-2020 15:22:27

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