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confused re billing
Quick find code: 410-411-262-66289991
I just received a message from my bank debit card that I've always used to pay
RuneScape premier memberships with. The message said there were two (2) efforts were made to get money in the amount of $79.99 One effort was apparently declined. Since it is Sunday I was not able to talk with anyone about this. However, in this game I received a message from Jagex telling me the payment did "not" go through due to some mix up at my bank. Since I was able to verify my debit card number and the $79.99 amount were accurate (as well as the expiration date on my card), I don't understand what is occurring. There should not have been a mix up at all unless Jagex actually did try to get the $79.99 out of my bank twice....I never keep enough in that account to cover more than one year's payment ... only one year ... so there was definitely enough to cover the $79.99 fee for one year's membership....
Tomorrow is a holiday so this cannot even be straightened out until Tuesday; and Tuesday I will be on the road. So not sure what is going to occur to my Jagex account.
If Jagex did try to get the payment out of my bank two times, of course it failed.......... It should not have failed if Jagex only tried to get the yearly amount out one time!
I do not have a cell phone in my area; so using PayPal is not something I can do. If Jagex cannot send in a proper request to get the yearly fee out "once" and it go thru, I have no idea how to play this game.
RuneScape premier memberships with. The message said there were two (2) efforts were made to get money in the amount of $79.99 One effort was apparently declined. Since it is Sunday I was not able to talk with anyone about this. However, in this game I received a message from Jagex telling me the payment did "not" go through due to some mix up at my bank. Since I was able to verify my debit card number and the $79.99 amount were accurate (as well as the expiration date on my card), I don't understand what is occurring. There should not have been a mix up at all unless Jagex actually did try to get the $79.99 out of my bank twice....I never keep enough in that account to cover more than one year's payment ... only one year ... so there was definitely enough to cover the $79.99 fee for one year's membership....
Tomorrow is a holiday so this cannot even be straightened out until Tuesday; and Tuesday I will be on the road. So not sure what is going to occur to my Jagex account.
If Jagex did try to get the payment out of my bank two times, of course it failed.......... It should not have failed if Jagex only tried to get the yearly amount out one time!
I do not have a cell phone in my area; so using PayPal is not something I can do. If Jagex cannot send in a proper request to get the yearly fee out "once" and it go thru, I have no idea how to play this game.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"
12-Nov-2023 15:52:49 - Last edited on 12-Nov-2023 16:40:38 by jodie
I just spoke with my bank that holds the bank debit card I have always used to make yearly payments to Jagex. I was told there were "no transactions" showing for the past 30 days. This is different from the message that debit card told me initially, i.e. that there were actually 2 attempts; so this is confusing. (The message I got in game from Jagex said they had tried to get payment on Nov 11th.) I verified my debit card number, name & expiration date with my bank; and all is the same. It is the same that Jagex has used for the past 2 yrs; but I do not know how to confirm Jagex is using the same numbers. (How do I find out what numbers for this debit card Jagex is using?)
When I try to find out by contacting Jagex it asks me to log into my Jagex Account using my email address. I did put in my "registered" email address (at least the one I remember) and its password; but got message it was in error. I've been trying to verify in this game what my "registered" email is and what password it requires; but have not found a way to do this. (I don't think it is one of the 10 verification codes given me.)
(The message from Jagex had a hyperlink but it is not helpful as I get an "oops" failed site.) Now I'm stuck not knowing how to even log into these forums....except by the means I've been doing and did so now which is from already being logged into the game itself; then using the message center > full website > forum where it shows I'm already logged in. I am feeling quite helpless and my RuneScape membership is about to expire for the year. What do I do now? It seems I've lost control of my Jagex account and, thus, of my playing this game.
When I try to find out by contacting Jagex it asks me to log into my Jagex Account using my email address. I did put in my "registered" email address (at least the one I remember) and its password; but got message it was in error. I've been trying to verify in this game what my "registered" email is and what password it requires; but have not found a way to do this. (I don't think it is one of the 10 verification codes given me.)
(The message from Jagex had a hyperlink but it is not helpful as I get an "oops" failed site.) Now I'm stuck not knowing how to even log into these forums....except by the means I've been doing and did so now which is from already being logged into the game itself; then using the message center > full website > forum where it shows I'm already logged in. I am feeling quite helpless and my RuneScape membership is about to expire for the year. What do I do now? It seems I've lost control of my Jagex account and, thus, of my playing this game.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"
12-Nov-2023 16:39:27 - Last edited on 12-Nov-2023 16:42:13 by jodie
I have not been able to find out when my membership expires. How do I do that? I went into my account settings and it is not there!
Since I have no idea when my membership expires and the year's payment is having difficulties, I bought a "bond" with 95 mil in-game money to make sure I at least have 14 days to get this problem resolved. (This was disheartening in that I just don't have a lot to spend in game.
( )
After using this newly bought bond, I did get a msg in game telling me the bond had been redeemed and I had the 14 days that started today (11-14-23). Still nothing in that msg let me know what day my membership expires. (Surely this 14 days will be added to whatever time I have on this account....but have no idea what Jagex is doing.) Surely there is a way to find out; but I have no found it.
Since I have no idea when my membership expires and the year's payment is having difficulties, I bought a "bond" with 95 mil in-game money to make sure I at least have 14 days to get this problem resolved. (This was disheartening in that I just don't have a lot to spend in game.
( )
After using this newly bought bond, I did get a msg in game telling me the bond had been redeemed and I had the 14 days that started today (11-14-23). Still nothing in that msg let me know what day my membership expires. (Surely this 14 days will be added to whatever time I have on this account....but have no idea what Jagex is doing.) Surely there is a way to find out; but I have no found it.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"
14-Nov-2023 00:44:24
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