forums.rs

Forums

Paid for Premier and Month?

Quick find code: 410-411-26-66264803

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
6cy


Check the 'Messages' tab in account management as each payment is acknowledged with a message about what you have paid for.
You might be paying for RuneMetrics Pro as well as Premier membership.

To investigate this further, work through the points on the Unknown charge support page.
If you need to message Billing Support to get your account checked, use the 'Contact Us' button at the bottom.

p.s. I just noticed you posted over a month ago about this. your earlier thread
You need to take the time to check as JMods don't see these threads so, until you message them, they aren't aware that there is an issue.
Forum Community Helper -
Information about Moderators and Community Helpers

21-Oct-2022 04:59:58 - Last edited on 21-Oct-2022 05:03:18 by Malua

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
You need to log into account management and check exactly what type of subscription you have currently.
Maybe your Gold Premier membership has finished and your account has returned to its previous regular membership.

Please follow these instructions to check exactly what membership you have:
How to Check your Subscription:
Log into account management (My Account at the top of this page)
On the right hand side, under 'Membership' you can see three buttons. The bottom button should say 'Manage Subscriptions'
Click on 'Manage Subscriptions' , then 'View by Account'
You will be taken to a screen that shows exactly what subscription type you have under the 'Packages' heading.

What does it say there?
Forum Community Helper -
Information about Moderators and Community Helpers

09-Nov-2022 20:49:40

Quick find code: 410-411-26-66264803 Back to Top