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passcode deleted from billing

Quick find code: 410-411-250-66287708

newedition04
Jan Member 2023

newedition04

Posts: 11 Bronze Posts by user Forum Profile RuneMetrics Profile
my members passcode was deleted from my billing mail now i cant find it to get my 14 days membership. i click on the wrong bonds and would like to either get the right one or at least my passcode. missing passcode to 14 days membership. cannot find it was deleted from billing mail. crazy you can get a hold of you guys now day. need that membership. would like to just get a normal bonds.

23-Sep-2023 04:49:10

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
newedition04


You only get a 14-day membership passcode if you have redeemed the Bond in-game.
If you have not yet redeemed the Bond and you have discovered the Bond is in the wrong game version, you can still log into that other game version and redeem the Bond in there for the passcode.

The 14-day membership passcode will be in the confirmation of redemption message Jagex send you.
This can be found in the 'Messages' tab in account management here on the website.

Click on 'My Account' at the top of this page, then click on the 'Messages' tab.
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24-Sep-2023 00:05:26 - Last edited on 24-Sep-2023 03:26:00 by Malua

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