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Transfer Questions

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Mitzi Felde

Mitzi Felde

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
I tried to buy membership for an alt (same Jagex Account), but noticed too late that I was logged into the wrong character at payment, even though I clicked "Become a Member" from said alt's account page. I submitted a transfer request to support and am still waiting on a reply (which makes sense, as Reddit says they don't work weekends).

My questions:
1. How long do transfer requests usually take to resolve given the high volume of requests support is getting? [EDIT]: Did a search, and while I couldn't find a concrete answer, it looks like I shouldn't start to expect anything until the middle of the week.
2. What should I do if it's not resolved in a "reasonable" timeframe? Should I submit another request?
3. Does anything I do now affect eligibility? Like, would playing on the source character cause the membership to be considered "used"? Or, would successfully buying membership on the target character while the transfer is still pending confuse the system? What about an uninvolved character on the same Jagex Account?

Thanks for any replies, and feel free to ask for more details if you think they're relevant.

27-Aug-2023 19:53:34 - Last edited on 27-Aug-2023 21:44:50 by Mitzi Felde

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Mitzi Felde


Q.1. The high volume of requests is delaying responses considerably at the moment. It could be a full week before you get replied to.

Q.2. Don't submit another request. Your original request is still making its way to the front of the queue and submitting a second request won't speed it up.

Q.3. The membership is only considered used if you actually do membership stuff on the account e.g. enter a member world or do members only content. If you stick to F2p content only, it won't be a problem.
You can go ahead and buy membership on the target character while the transfer is pending if you want to get into members faster. That won't confuse the system. Billing Support will just add the transferred membership time over meaning it will be longer before the next rebill date.
Uninvolved characters on a Jagex Account should continue to be uninvolved so any gameplay you do on them won't be a problem.
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