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10 Bonds

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WolfPack NWO
Dec Member 2014

WolfPack NWO

Posts: 20 Bronze Posts by user Forum Profile RuneMetrics Profile
Only showing 3 bonds as I am missing 7. Paid $79.99 USD. Here's my Letter.

Hi there,

We're just sending a quick message to confirm that we've received your payment and updated your account. Thank you for your custom.

While our games can be played completely free of charge, our paying customers receive a wide range of additional benefits:

- RuneScape members enjoy access to over 160 additional quests; 10 new skills to train; a wide range of members-only activities; a vastly expanded game world; player-owned housing; full-screen mode and no adverts in game.

If this is your first time subscribing, take some time to explore the full range of content your subscription has made available.

If you're a returning subscriber, welcome back! Thank you for your continued support.

Please note that if you have subscribed by credit or debit card for RuneScape then you have established an ongoing subscription agreement, where payment will be taken each month until you cancel via the website.

If you have any questions about your subscription, please check out the payment support section of our knowledge base.

Most importantly, have fun!

Bank statement says $79.99

Like I said, Only 3 Bonds. If I only get 3 can we credit my account? or just do what's right and give me the other 7?

20-Aug-2023 16:34:12

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
It is confusing that USD$79.99 is the right amount for a year of membership and is also the right amount for a payment for ten Bonds.

At this point, I think you need to message Billing Support and get them to check your account to see what happened.

Go to the Find my Bond support page and work through it.
Make sure you try logging into both game versions in case there are Bonds sitting in the other game version ( You purchased a Bond for the wrong version of the game by mistake ).
Then use the 'Contact Us' button at the bottom of the page to get to a message form.

Unfortunately, Billing Support is very backlogged with support tickets at the moment. The usual response time is within 2 days but it could be several days longer than that currently. :(
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21-Aug-2023 01:33:40

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