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Wrongly redeemed bond

Quick find code: 410-411-163-66150968

deficitas

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Hello, i bought a bond in rs3 on grand exchange and tried to redeem it for a membership. But at a time i didn't know that it worked a bit differently from osrs, so by accident i redeemed it for runecoins is there anything i can do to fix this situation?

05-Apr-2020 06:11:06

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

bloodwdeath

You can contact Billing Support via the Refunds support page and request that the Runecoins be removed and membership added instead.

The only problem right now is, due to the Covid-19 pandemic, JMods are working from home and response times are very slow.
[Ongoing] - Player Support Response Times

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05-Apr-2020 08:16:57

JaNuik

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Had something very similar happen, though this one was out of the blue. After completing a daily Treasure Hunter, a window suddenly popped up prompting me to use a bond for the 15 extra keys option, then proceeded to redeem it before I could fully process what was happening.

I am not seeing an option to contact anyone at the Billing link provided above, and the options on the tree state most aggravatingly that refunds are not offered for redeemed items. Is there another option for getting ahold of someone on this issue?

20-Apr-2021 17:21:57

May 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

JaNuik

There isn't a dedicated contact point for this problem because, as you have found, a Bond redemption is usually considered final and not reversible.
You would need a very good reason to explain why you want the keys removed and the Bond replaced on your account.

Please use the contact point on the Refunds support page, then answer 'No' on the next screen, 'Jagex' on the third screen and 'Request a Refund' on the final screen.

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21-Apr-2021 00:10:28

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