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something wrong with my member

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donthered1
Jan Member 2023

donthered1

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
when I came online today I suddenly discovered I'm f2p I checked and I bought 1 month member with free trail and when I want to buy another month it says I'm still member but I can't access to p2p worlds so idk if the membership would keep going on itself or not

20-Feb-2023 12:40:27

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Forgotten login


Are you referring to the Prime Gaming 7 days of free membership promotion?
If you signed up to Prime Gaming, membership should automatically keep being rebilled without you having to manually set up a payment each month.

If you have been bumped out of membership, did someone else pay your bill? Have you spoken to them as they might have cancelled the payment without telling you.

There are a number of possibilities that could have gone wrong here.
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20-Feb-2023 13:35:00

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Ok, the mobile payments can sometimes take up to 24 hours to process.
Did you buy through Google Play? If so, have you been back to the in-game store to check if you need to "pickup" the purchase?

Have you checked your emails to see if there is a confirmation of payment email?
If you have a confirmation of payment email, check that the account is named correctly in the email.
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20-Feb-2023 13:44:53

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