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Missing 9th year loyalty crown

Quick find code: 410-411-131-66270701

Tinkerbella
May Member 2012

Tinkerbella

Posts: 323 Silver Posts by user Forum Profile RuneMetrics Profile
I have been a member since 2012, , although Solomon's store says I have been a member for a year and ten months, I know that is not correct and I haven't received a loyalty crown for my 9th year, or my 10th if my math is correct, which I should have received in may of this year. Am I missing something? Did they stop handing them out? I see people with them so I assume not? I don't know where to ask to resolve this issue so if I am in the wrong place I apologize.

01-Jan-2023 02:46:00 - Last edited on 01-Jan-2023 02:57:57 by Tinkerbella

Vead
Sep Member 2022

Vead

Posts: 1,839 Mithril Posts by user Forum Profile RuneMetrics Profile
Interesting indeed. I feel as-if your membership lapsed, you wouldn't still be considered publicly as May 2012 O_o .


On your behalf, I've requested your thread to be placed here from this thread. There's some more knowledgeable and dedicated players to these types of questions there that can probly' give you a much better answer, if a volunteer doesn't pass this off to an employee, first.

Best of luck, Tinkerbella! - (Owner) Ornery Onions -
Prioritizing inclusion, friendliness and offering a helping hand to those that need it.

01-Jan-2023 14:50:01 - Last edited on 01-Jan-2023 14:51:05 by Vead

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile
This thread has been moved to the Community Led Payment Support Forum for best results.


There are two different membership grace periods involved here.

The date under your Forum avatar is when your most recent continuous membership streak began. It uses the Membership grace period, which allows your membership to lapse for up to 14 days before you lose your grandfathered rates.

The Crown of Loyalty (and likely the date you saw in the store) is based on the Members Loyalty Programme, which was introduced in June of 2011. The Loyalty Programme tracks continuous membership separately and has a grace period of only 7 days in which your membership may lapse before losing your rate of earning loyalty points and your eligibility for a Crown of Loyalty.

It sounds like just under a couple of years ago, you lost membership for some reason (commonly it's a credit card that expired or changed numbers) for more than one week, but less than two. This would have restarted your Members Loyalty Programme streak but not affected your membership rate or the date shown on your forum avatar.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

01-Jan-2023 16:33:28

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