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My Email was closed. Thread is locked

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IM Berman
May Member 2023

IM Berman

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I found out that my Email provider has closed my Email because it was not in use.
I'm also unable to re-register with the same username because it is blocked.
I tried to change Email address to a new one but I'm unable to do so because it is sending a request to my old Email which is closed.
What can I do to change my Email address?

22-Feb-2023 20:47:11

Mrs Ana

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Iron Berman.

Since you do NOT have access to the current registered email address on the account, then you MUST commence an account recovery request to prove to Jagex that you own the account in question.

At the beginning of the account recovery request, you are asked for an email address. This is the email address that will be set as the registered email address on the account , as long as you successfully recover the account. It's highly recommended that you utilize a GMail account as they have proven to cause players the least amount of issues throughout the years.

In order to start the account recovery process, head to the same Change registered email Support article and click on the "RECOVER ACCOUNT" link. Follow all the steps thereafter. Assuming that you may log in using your account, head to the game and then speak to Hans at Lumbridge. He'll tell you how old your account is in days, which you may then use to calculate when it was created. This piece of information is very important during the account recovery process.

Just for reference, you should read the Login email and registered email Support article to learn more on what the functions of each one are. Additionally, you may read the Account recovery denied Support article for assistance on recovering your account.

Edited : OP already has a thread here: My Email was closed.

23-Feb-2023 18:55:05 - Last edited on 23-Feb-2023 19:26:12 by Mrs Ana

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