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Why doesn't this work?

Quick find code: 409-410-773-66279805

May 2023

3bane

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile

Can someone at Jagex/runescape please check why non of my mails seems to work anymore?

I don't receive receipts from purchases, I can't change my communication mail address and I haven't received mail from Runescape/Jagex since last year.

My mail provider domene ends with @online.no. Can someone at Jagex/Runescape please check why that for some reason doesnt work anymore?

I have all jagex/runescape domene added in my mail system, so they wont get banned. They do not end up in spam, and so on. I have talked to my mail provider today, and they say they do no ban any mail, but for some reason I havent had a mail from the game since last year.
I bought treasure trail keys on this acc today just to see if I got the receipt, and I didnt.

I want to change my communication address on all of my accts, so that I can delete the accts I use to log on with, since my provider is gonna start charging me for those accts, that I only use for log in anyway. Please help, someone?

09-May-2023 15:58:59

Mrs Ana

Posts: 8,998 Rune Posts by user Forum Profile RuneMetrics Profile

Hey, 3bane.

The very first step to take to try to fix your issues is to look at the advice found here: Not receiving emails . If this doesn't remedy your concern, then your next step would be to force a change on that specific registered email address . This is done by successfully completing an account recovery request. You'd have to prove to Jagex that you are indeed the account's creator.

The steps on how to commence an account recovery request -- with screenshots for visualization -- may be found here: Changing your registered email address . It's highly recommended to utilize a Google Mail (GMail) account because these have shown the least amount of problems for players throughout the years.

I hope all goes well. Give us an update if you are successful.

09-May-2023 16:36:08

May

2003

Tren

Forum Moderator Posts: 92,614 Emerald Posts by user Forum Profile RuneMetrics Profile

Duplicate thread closed. Please continue to use your original thread on this topic , if you are still in need of assistance.

When you are seeking assistance with an issue, it is best that you stick with a single thread. That way all of the information that you have previously provided, and the suggested solutions, are in one place. With multiple threads, it’s harder to see the whole picture of what happened and what you’ve already tried, and you are more likely to get duplicate advice, which can lead to additional frustrations. Plus, keeping it all one thread makes it easier to figure out which thread to use and you’ll only need to check one place for additional replies.

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

09-May-2023 17:54:23

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