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MAC unplayable since today

Quick find code: 409-410-769-66292045

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RainGario
Oct Member 2022

RainGario

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
This happened to me yesterday 12/04/2023.

TLDR: Nothing helped on laptop screen, but switching to my monitor helped

Issue:

When starting runescape the page is zoomed in to bottom lefthand corner not showing password section to log in.

To fix the issue with sizing making the screen smaller by pulling the page at one edge, the system will adjust to fit the screen. BUT this causes the mouse to be completely uncalibrated.

A few things I tried:

Going into settings and adjust parts of the graphics. Noticed that there is not a button in graphics for "Fullscreen", noticed no drop down menu for resolution settings.

Follow walkthroughs from runescapes website for troubleshooting with no avail.
(Where I found that I am missing above features)

Create 2 bug tickets to communicate issues to developers this issue is occurring.

Test if it is an issue with my track pad (That is not otherwise affecting regular computer functions except in Runescape) I plugged in a mouse to see that it did not help.

Test if it was my laptop screen or if it is all screens connected laptop to monitor. This worked! so there is an issue with the system registering the size of my laptop screen and no issue with a (Much) larger monitor. This monitor I do not normally have plugged into the laptop so this is not an issue where the application was confused on which screen it was loading into and giving a bigger picture on my laptop.

Tried uninstalling the game and reinstalling to no resolution.

Observations:

Even when the game is in the super zoomed in feature at log in, before adjusting the screen to make all parts of the log in screen open, the mouse calibration is still off. If you try and select the settings "Gear" Button from initial log in page you are actually clicking somewhere else.

05-Dec-2023 20:27:24

RainGario
Oct Member 2022

RainGario

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile
Ran out of room on the last post...

Another thing to mention while doing work on the laptop screen.

The mouse seems to perform as if it is in a smaller version or warped version of the game.

Example:

Having your cursor over the right side of your screen to view your inventory, the spot where you're clicking will be approximately 5-6 inches off from where your mouse appears.

Where as if you're trying to select an option on the left side of your game, I.E. open a certain chat you may only be 0.5-2 inches off from where your mouse appears on the computer.

This is really wonky, and if Developers could fix this that would be great :)

05-Dec-2023 20:33:35

Branly
Feb Member 2020

Branly

Posts: 74 Iron Posts by user Forum Profile RuneMetrics Profile
I had this issue back in NOV and currently facing it again. I have not been able to play since 04DEC, 0630 hrs CST and to this day I still cant. Im missing out on a lot of stuff and really wish JAGEX could resolve this ASAP Sofia with an F and Call Her Daddy

05-Dec-2023 23:40:36

Branly
Feb Member 2020

Branly

Posts: 74 Iron Posts by user Forum Profile RuneMetrics Profile
Today is 07 December 2023.....I still cannot play on my MAC.....so much for enjoying this weeks holiday event... im missing out on so many letters!

JAGEX please fix this! Sofia with an F and Call Her Daddy

07-Dec-2023 12:38:56

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