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lock out and fruad claim

Quick find code: 409-410-767-66274468

Shade-Ranger

Posts: 9 Bronze Posts by user Forum Profile RuneMetrics Profile

hey guys my main has been having probs with signing into here and the jagex launcher telling me im locked out for my saftey then claiming fraudulent sommit a rather from my ip....MY ip- the IP my account is played from,today i managed to log into game useing the rs launcher but still cant log into site ect and ive reloaded launcher cleared cashe ect ect ectcleaned comp restarted ect ect ectso atm im confuzled and hope somone out there has more ides, thx heaps

main is Demoneclipse

12-Feb-2023 04:52:51

Dec 2020

Muzan-sama

Posts: 708 Steel Posts by user Forum Profile RuneMetrics Profile

Hi

Shade-Ranger

,

It seems unusual that your account is able to login to the Jagex Launcher but not the website. Are you sure that you are entering the correct login details into the website?

You should try following the Website issue Support page for information on what to do when you are experiencing website problems.

If you still struggle with logging into the website, you can try logging into the Official RuneScape Client, and when you enter the lobby, click on the mail icon that is on the top-right of the lobby screen. From there, it should automatically take you to your account's inbox, which means that your account will be logged into the website by default. This will allow you to navigate logged in on the website.

It may be worth giving this a try. | RuneScape Support | Code of Conduct | Account Security |

12-Feb-2023 22:32:39

Apr 2022

DemonEclipse

Posts: 162 Iron Posts by user Forum Profile RuneMetrics Profile

thx for that i can get into here that way but when i tried to log in from web i got the locked message again as with the jagex launcher which i like using,is there anyway to reset those two or am i stuck and will i be able to log into rs4 ?

cheers.

12-Feb-2023 22:45:50

Dec 2020

Muzan-sama

Posts: 708 Steel Posts by user Forum Profile RuneMetrics Profile

Hi there

DemonEclipse

,

Good to hear that you made it that far. Is it possible that you are using a VPN? I am trying to understand the cause of what could be triggering the lock, which may potentially be caused by the use of a VPN and the Jagex website perceiving this as a foreign threat to your account.

Hope this helps at all. | RuneScape Support | Code of Conduct | Account Security |

13-Feb-2023 09:02:33

Apr 2022

DemonEclipse

Posts: 162 Iron Posts by user Forum Profile RuneMetrics Profile

yay i can log in to site and launcher today,musta been so screwed up it went on strike.thx for your help and have a great one.

14-Feb-2023 00:34:23

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