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Meneer_k
Dec Member 2023

Meneer_k

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey,

Last night I was all of a sudden greeted by the following message as i tried to log in.

Either your account is still logged in, or the last world you were using has become unavailable.
please try again later.

so ofcoure panic sets in thinking I am hacked. This panic is starting to fade given that since the messege appeared I did the following:

- change password
- ended all active sessions
- changed account name

none of wich appear to have made any change to the situation. And its been well over 10 hours now.

some googeling advised me to turn of wifi and to try log in through my phone using data this also didnt work.

same for disabeling and enabeling my vpn.

any clues how I can fix this I really want to play again :(

28-Feb-2023 08:28:13 - Last edited on 28-Feb-2023 08:50:07 by Meneer_k

Malua
May Member 2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Meneer_k


Try a Password Reset.
There are two buttons on that page: 'Change Password' and 'Reset Password'
You must use the 'Reset Password' button.

Resetting the password will force log your account out of the game. Changing the password won't.

If the Password Reset doesn't work and you still can't log in, try browsing the articles in the Troubleshooting and error codes - Tech Support section of the Support Centre.
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28-Feb-2023 12:37:50

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