So it seems I'm not the only one experiencing this problem: 408-409-872-66276293.
I was looking to redeem my passcode for 2-day membership which was sent as compensation for servers being down a while ago, but the message doesn't show up anymore in my inbox. Is it possible for this to be re-sent?
Thanks in advance.
Due to the increasing number of requests, the JMod has requested that affected players use the 'Contact Us' button on the
Pre-Paid cards and Membership passcodes
support page.