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Black Screen After Login

Quick find code: 409-410-644-66285066

Dr Cryptid
Dec Member 2023

Dr Cryptid

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
I was playing RuneScape like I have done so this past week with no issues, I decided to check out the Solomon Store, I decide to purchase the King and Queens pack that is currently free for members right now, but upon tabbing back into RuneScape, I find myself on the Login screen, and now every time I try to log back in I get the black screen of death, this is now happening to me on both PC and Mobile.

I've googled for trouble shooting and have already tried:

. Updating my drivers
. Deleting both internet explorer, and the RS programming files cache
. Uninstalling/Reinstalling the game
. Deleted every RS file on my computer after uninstalling the game
. Trying to launch via both steam and the .exe version of RuneScape
. Lowering the graphic settings before attempting a login
. Going to steam properties and verifying the integrity of the game files
. Rebooting my wifi
. Unplugging/plugging my cables in
. Ensuring Java settings, if relevant are up to par with requirements

Can someone please suggest something I may not have listed here?

I feel like Jagex support is misleading, no matter what page you click in the 'Contact Us' section, there is in fact no way to contact Jagex and no way to submit a ticket as far as I can see. My particular issue seems completely random and rare and as such has not been featured in their technical support page. But I would very much like to play seeing as how I literally just spend all of my oddments on keys for this treasure hunting solstice event. The least appreciated content creator you'll ever meet.

11-Aug-2023 14:21:00

michelle g
May Member 2021

michelle g

Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile
I was able to play a few days ago. this issue has been happening the last 2 days. can't log into any world. get black screen. I've never heard of wake/sleep modus I don't believe its activated. I seemed to have no issues a few days ago. but thank you for your suggestion.

14-Aug-2023 21:08:57

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
Hey Michelle G, I would recommend sending in a bug report, information here at '
Jagex's Support Centre
' and explain in telegram style your recent issue.
Jagex/JMods will respond back but there's a huge delay because of a high volume of requests.

Report a bug ... <- (link)

14-Aug-2023 21:30:54

2_Tron

2_Tron

Posts: 22,969 Opal Posts by user Forum Profile RuneMetrics Profile
To bypass problems and still able to play ...

If you have logged in through '
Jagex Launcher
' when you get in The Lobby go straight to '
Options
' and for the moment change your graphic settings to '
MIN
' so less extra graphics are uploaded and your game able to start.



If you logging in through '
RuneScape 3 - standalone client
' before you log in go to the top-right and click on '
Settings
' to change your graphic settings for the moment.




... change to '
MIN
' to make RuneScape playable right now.

14-Aug-2023 22:26:37 - Last edited on 14-Aug-2023 22:27:52 by 2_Tron

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