RuneScape Forum Archive | No Help from Jagex Support

Daubyyy

Posts: 6 Bronze Posts by user Forum Profile RuneMetrics Profile

I made a transfer purchase request almost a month ago and jagex still has not contacted me or done anything about it. I got the automated jagex support email that says they received my request but nothing since then. It's honestly ridiculous. If you offer a service you should at least keep up with it.

09-Mar-2023 17:15:48

Dec

2020

Muzan-sama

Posts: 708 Steel Posts by user Forum Profile RuneMetrics Profile

Hi there

Daubyyy

,

This is best posted in the Community Led Payment Support section of the RuneScape Forums, as this section deals with technical issues of gameplay or hardware issues.

In case you haven't seen it, I will also include provide you with the Transfer purchase Support page in case there is any hidden information there.

But nonetheless, you're best off trying your luck in Payment Support. Hope this helps! | RuneScape Support | Code of Conduct | Account Security |

10-Mar-2023 07:51:57

May

2006

Malua

Posts: 43,030 Sapphire Posts by user Forum Profile RuneMetrics Profile

You should receive a reply about 20 days after you submit your ticket.
This isn't ideal. Jagex aim for a best practice response time of 2 days but this has been unachievable in recent times.

PSA: Delayed response times

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10-Mar-2023 22:14:50

Sep

2022

MisteryMe

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile

Sorry to interupt, but I also made a request (2 times already) , Have not received an answer.. that's just realy sad.

22-Mar-2023 18:29:15