Can we have some more detail please?
Are you seeing an error message? If so, what is the error message?
Have you checked the support articles in the
Troubleshooting and error codes
section of the website.
This thread has been moved to the Community Led Technical Support Forum for best results. (Assuming this is a technical issue, as you have not provided enough details to be able to determine if its actually a technical issue or an account issue)
Malua
said
:
Can we have some more detail please?
Are you seeing an error message? If so, what is the error message?
Have you checked the support articles in the
Troubleshooting and error codes
section of the website.
As Malua requested, please provide more details:
- are you attempting to log into RS3 or OSRS?
- desktop or mobile?
- directly through the client or through the Jagex Launcher?
- what is the difficulty you are having - black screen? error message?