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jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
This is the second time I've posted this. The first time it disappeared when I clicked the "post" button. Sorry if it shows up as this will be a duplicate.

I have a concern about the safety of my characters; and this is why. I am hoping someone can tell me how to make sure my characters are safe for my use in game.

I've been using the Jagex Launcher for quite awhile; and sometimes when my PC does its "windows update" this launcher shows up with some of the characters I had already put on it missing. It was not a problem in that all I had to do was put them in again. To do this I used their individual user names and passwords. However, now that I have the Authenticator attached to my Jagex Account I understand this may no longer work.

I understand all characters placed on my Launcher (now a Jagex Account with Authenticator) have now had their user names and passwords wiped clean; and thus, should something occur that one or more of my characters does not show up on my Jagex Launcher, I've lost it because it cannot be put back on.... Is this correct? If so, where is my safety? If not correct please tell me how to get any character missing back?
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

12-Jul-2023 21:59:50

Terian
Jul Member 2022

Terian

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile
Hello,

Apologies if i misunderstood but you are asking what happens if a account gets "unlinked" from your Jagex Account? Fortunately currently you cannot unlink a account from a Jagex Account, it is strictly a one way operation right now. Therefore, there shouldn't be a way to "lose" a character from your Jagex Account. Best way to ensure everything is secure is to follow the security guide from Jagex and use all the available security options for your account.
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13-Jul-2023 00:31:42

Applejuiceaj
Nov
fmod Member
2011

Applejuiceaj

Forum Moderator Posts: 44,944 Sapphire Posts by user Forum Profile RuneMetrics Profile
As above - characters cannot be unlinked from a Jagex Account, so the situation you describe isn't possible. As long as you are logged into the launcher with your Jagex Account, all of your imported characters will be available.

While RuneScape accounts could be logged in one by one (and that could I guess lead to something like you describe), Jagex Accounts work an entirely different way.

13-Jul-2023 04:19:10

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
What I hear you two saying is that the initial "Jagex Launcher" I started using months ago functions differently than does the new Jagex Launcher that is now a "Jagex Account". Is this correct? (They both look the same and, from what I can tell, function the same in that, when I choose a character, the Jagex Launcher automatically pulls up the RuneScape Launcher and logs that character into the game. )

Because they do look and apparently function the same, my concern remains. I know you are saying (behind what I can see) the new "Jagex Account" cannot lose any character I place on it. However, the older Jagex Launcher did lose characters at times when my PC did a windows update. And as stated in my initial post, should this occur again (since the Jagex Launcher is now apparently the Jagex Account) those missing characters can no longer be put back into the launcher. What am I missing here??? Where is my protection?

Question: What do you mean, "...As long as you are logged into the launcher with your Jagex Account, all of your imported characters will be available...." Are you saying there is another way of getting into the game now? If you are saying the 2 launchers are still available (one not connected to the "account" ) it is still not a protector for the characters on the "account" in that their individual login information (user name and password) have been erased. And since apparently I have lost control of the characters on the new "account" I do not see any safety in this...
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

13-Jul-2023 14:14:06 - Last edited on 13-Jul-2023 14:26:09 by jodie

YtHaar-Mej
Dec Member 2005

YtHaar-Mej

Posts: 24,800 Opal Posts by user Forum Profile RuneMetrics Profile
The Jagex Launcher is NOT the same thing as a Jagex Account. The account is what you use to log into the game, the website, and the launcher. The launcher is the program that loads the games for you....your account itself has never been a launcher.

If you want to check your characters, simply log into the Jagex Account webpage, and check under characters. When you log into the launcher, it imports the list from there. This page is the only place that can add characters.

The launcher program cannot mess with your characters at all, you have to go through the website for that. So whatever happens to the launcher....it cant mess with the characters.

I can think of a couple possibilities as to why the list updated, but without knowing a bit more information....like if the characters that got removed were tied to your Jagex Account or not....and whether your Jagex Account characters are still on the list...its really hard telling what happened.

All i know is, characters cannot be removed from a Jagex Account...period....once they're moved over. So there's no worry about that at all.

Edit:
"Question: What do you mean, "...As long as you are logged into the launcher with your Jagex Account, all of your imported characters will be available...." Are you saying there is another way of getting into the game now?

No, there's only 1 launcher. If you signed into that singular launcher with your Jagex Account, your characters will show there for use...that's what they were saying. Can I turn in a paper without citing all sources?
"No."[1]
1. William Shakespeare, Hamlet , Act III, Scene 1, line 96.

13-Jul-2023 14:51:43 - Last edited on 13-Jul-2023 14:56:20 by YtHaar-Mej

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
Well again, this is unclear because the "Jagex Launcher" showing up now looks exactly like the old Jagex Launcher I had been using prior to setting up the new Jagex "Account". I can only guess the new Jagex "account" took over the old Jagex "Launcher" as I only have the one. (The only other launcher I have for this game is the "RuneScape Launcher" which is automatically pulled up by the Jagex Launcher. And I cannot get into the game with the RuneScape Launcher anymore with any of the characters showing on the Jagex Launcher.)

Sorry I'm so dense; but keeping the characters I've worked hard on over the years is important to me. Had I understood they might not be safe on the "account" I would not have transported them onto it but would have kept them available to me via the old "RuneScape" Launcher.
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

13-Jul-2023 19:20:40

BrunoNutto
Feb Member 2023

BrunoNutto

Posts: 3,328 Adamant Posts by user Forum Profile RuneMetrics Profile
Have you somehow gone back to a previous version of Windows or something? Was this a normal Windows update that automatically started or something else?

The other guys can help you more than I can, but I'm wondering if you've done a system restore so that the new launcher doesn't show because it hasn't been installed now.

13-Jul-2023 19:40:06 - Last edited on 13-Jul-2023 19:42:21 by BrunoNutto

YtHaar-Mej
Dec Member 2005

YtHaar-Mej

Posts: 24,800 Opal Posts by user Forum Profile RuneMetrics Profile
jodie said :
Well again, this is unclear because the "Jagex Launcher" showing up now looks exactly like the old Jagex Launcher I had been using prior to setting up the new Jagex "Account". Nothing changed....there's only 1 Jagex Launcher. There's no special Jagex Account launcher that took over, it's the Jagex Launcher...which can be used for standalone accounts (which is how it was used from March 2022 - January 2023 until Jagex Accounts came out), or you can log in with a Jagex Account.

Your characters are safe on the account. The launcher is a program, your account is not tied to it in any way shape or form....other than you log in to it like you do on the website.

This page, through the Jagex Account management site, is where you can add characters:

If that list is correct, then your characters are tied to it.

If you were putting their logins here:

Then they're not tied to a Jagex account, just signed in to the launcher. If you sign into your Jagex Account, they're not going to be listed because they're not part of the jagex account.

My guess is the update signed out the launcher, and when you logged in with the Jagex Account, all the characters tied to it appeared....and the others, due to not being tied to it, do not. OR....it never updated after switching to the launcher, and it just kicked out the non-jagex account characters (you cannot be signed into a Jagex Account and RS accounts at the same time on the launcher).

Ofc, that's just a guess based on what i'm reading. Can I turn in a paper without citing all sources?
"No."[1]
1. William Shakespeare, Hamlet , Act III, Scene 1, line 96.

13-Jul-2023 20:07:38

Tenebri
Jan Member 2015

Tenebri

Posts: 39,201 Sapphire Posts by user Forum Profile RuneMetrics Profile
jodie said :


Sorry I'm so dense; but keeping the characters I've worked hard on over the years is important to me. Had I understood they might not be safe on the "account" I would not have transported them onto it but would have kept them available to me via the old "RuneScape" Launcher.

if you put them on te jagex account, then yes they are secure.

the jagex launcher and jagex accounts are 2 different things

the jagex launcher is well.... as it sounds, it launches the client to play on

the jagex account is a way to log in. (it requires the launcher to work)

your accounts you have put on your jag account, they are stuck there they cant be removed (security feature)
they can only be logged in, via the jagex account (security feature)


ive read through your concerns but i dont quite understand why you think they arent secure. so i just put it bluntly what is happening with jag acount and jag launcher. and hopefully that clears up any misinformation you have heard about them
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14-Jul-2023 00:50:29

jodie
May Member 2018

jodie

Posts: 2,630 Adamant Posts by user Forum Profile RuneMetrics Profile
Tenebri, your explanation is clear .. much appreciated...as is response from all on this thread...

To clarify, the time my PC did a "windows update" that messed up the "Jagex Launcher" was prior to my putting any character on a Jagex "account". They were simply placed on the Jagex "Launcher". So maybe my concern about the "account" is unwarranted. I sure hope so!

When I accepted the Jagex "Account" I then added all my characters; thus, if I'm understanding correctly, they can no longer be played as before because their login user names & passwords were wiped when they went onto the "account". All these characters can now only be played via the "account". The confusion is that they are still showing up on the Jagex "Launcher" which I understand the "account" is now connected to & pretty much controls. I heard you say "...the jagex account is a way to log in. (it requires the launcher to work)..."; yet it is looking a bit backward to me in that it is not any "account" window that shows up but the same Jagex Launcher window I've been using for months...prior to my putting my characters on the "account". And yes when I click "play" on the Jagex Launcher, the "RuneScape Launcher" shows up and logs that character into the game. I also noticed just today that the "manage character" hyperlink on the Jagex Launcher pulls up a different window than it had been doing when I was adding characters to it "prior" to my accepting the "account". Before it would simply pull up a window where I could place a character's user name & password & that would then add that character onto the Jagex "Launcher". Now, however, the "manage character" hyperlink on the Jagex "Launcher" pulls up what appears to be a web page where all the characters already on the "account" show up & I can "manage" each one individually. (I've done nothing here as I don't trust what might occur and don't want to take a change on losing any of the characters listed there.)

I am grateful for all patience..
I am what I am! Acknowledging this is the beginning; and my growth is yet to end!
II Cor. 5:7 "We walk by faith! Not by sight!"

14-Jul-2023 05:03:35

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