Forums

BLACK SCREEM PROBLEM ANDROID

Quick find code: 409-410-149-66264332

Joj0ta

Joj0ta

Posts: 1 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I have a problem with the game since the restart on October 11, I can't play with my mobile. Since that day when I enter only the screen remains black. and restarted the mobile and erased the cache, erased the data and uninstalled the game and nothing. this happens in some android phones not in all. several of us are losing membership time. We appreciate your help and thank you.

13-Oct-2022 19:09:19

Local Files
Oct Member 2021

Local Files

Posts: 420 Silver Posts by user Forum Profile RuneMetrics Profile
Hello JOj0ta,

The developers are aware of the issue and are working on an update as we speak. There has been giving no ETA on when we could expect an update, but they were aiming for either today or tomorrow according to the latest Discord announcement from one of the developers. I’ll leave their message below for your to read if you’d like.

Patience is key. :)

Update regarding the bug:

Hello everyone,
We apologise for the continued disruption whilst we investigate the black screen issue. I can assure you that we have not been ignoring you. We have been busy working to resolve this issue as quickly as possible but during this time have had no further update on our progress to provide to you other than "we're still working on it", which we can appreciate is of no help to any who unfortunately cannot play the game and are eager to return to Geilinor on mobile.

Many of us have been working late into the night to resolve this issue. We are tired, but we have made some progress and think we have found a solution! We are in the process of building a new client to upload to Google Play.
The only caveat to this fix is that Chromebooks might still not render correctly, but we are working on resolving that for the following client update. I appreciate that that might not be ideal for some, but it's a step closer to getting players back online than we are currently.

Google submissions are relatively quick, so we hope to have this ready for distribution to the players by tomorrow.
13 October or 14 October.

Please keep an eye out on the Play store for the imminent client update.

Thank you again for your patience, and for your assistance.
Ooh, shiny things!

14-Oct-2022 03:26:38 - Last edited on 14-Oct-2022 03:32:49 by Local Files

Quick find code: 409-410-149-66264332 Back to Top