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CANT LOGIN TO MY ACCOUTN

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iDoMagin

iDoMagin

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
Hey, When i'm trying to login to my account it asking for authentication code (which I never set).
I do have access to the account and email so I tried to disable it through the website but I don't recieve any emails from you for some reason so I cant disable it and I cant login to my account. Please help me.

12-Feb-2023 14:23:10

iDoMagin

iDoMagin

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
how managed to login now through the jagex laucnher and it seems my account been hacked!!
I dont know how, i neved used my detaisl anywhere else, I played yesterday at night (according to my time zone in Israel), and now its seem,s like someoen hacked me and stole all of my clothes and money.
Please help me I'm begging you, I worked very hard for this account

12-Feb-2023 14:28:02

iDoMagin

iDoMagin

Posts: 4 Bronze Posts by user Forum Profile RuneMetrics Profile
I followed your articles for hijacked acccount. no way anybody have an access to my email (i got 2-set authorization there) and no one had access to my computer (I have a laptop and it with me 24/7)
Also I didn't download anything in the last weeke so I don't have any keygens or something like that.
The hacker soemhow able to changed the emaila ddress but i still got full access to the account somehow. ALOT FO STRANGE THINGS HAPPENING HERE, PLEASE HELP ME, I CAN PROVIDE ANY INFORMATION YOU NEED TO RESTORE MY ITEMS AND ACCOUNT.
so far i'm logging to my accoutn both in game and webstie but I can't change the password or set 2-set authorization because the email was changed (see the picture above at the last comment).
but if the email were changed. how do I still acn login to my account wtioh my email and my password?

12-Feb-2023 15:03:58

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
iDoMagin


A hijacker would set Authenticator to delay the account owner from being able to log back in.

There are only two possible methods to change the registered email:
1. with access to the current registered email
2. through account recovery and proving that they created the account.

If you are completely certain that your email has not been accessed, the only other possibility is that the hijacker was able to prove that they created the account through recovery.
This might happen if the account was shared in its early days or if it was bought or given to you.

The only way you can change the registered email back to yours now is by doing a 'recovery' on the account.
To start a recovery, go to the Change registered email support page and follow the instructions under "If you don't have access to the registered email" .

Until you get the registered email set back to your own, you don't have full management control of the account, even though you can log in and are lucky enough to have the Launcher installed.
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