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Accounr-Recovery Problem
Quick find code: 408-409-975-66282378
Thanks for the quick answer,
Ive tried all this things and yes, the country of creation is the country where I currently live.
So, i have no idea what can i do now.
Please i need help
Ive tried all this things and yes, the country of creation is the country where I currently live.
So, i have no idea what can i do now.
Please i need help
23-Jun-2023 14:50:03
Hey, ColdAges1997.
I'd strongly recommend that you carefully read Malua's responses above. The reason why you aren't passing the automated computer check is because you aren't providing enough (correct) information that allows it to cross-check it with the information that's digitally stored regarding your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• As mentioned before, try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. As Malua said, this allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
I'd strongly recommend that you carefully read Malua's responses above. The reason why you aren't passing the automated computer check is because you aren't providing enough (correct) information that allows it to cross-check it with the information that's digitally stored regarding your account.
Reading the Account recovery denied Support page may give you some insight on what they are looking for.
Always remember...
• Try not to use a VPN when recovering an account. VPNs make it harder for Jagex to create a digital print of the account, something that's very useful to them and to the player when such player is trying to recover an account;
• You must try to recover the account in question from the location that you created the account on or the location that you play the most on. This will show Jagex more proof that you are indeed the account's owner;
• The earlier the information that you enter, the better. This is because it will allow Jagex to see that you indeed know the earliest details on the account. Most recent details may not be useful;
• Try to put the ISP that was used when you created the account. If it's still the same, then say so. This will help you tremendously;
• As mentioned before, try to name ANY display names of OTHER accounts that you may already own, even if you don't play on them that often. As Malua said, this allows Jagex to cross-reference ownership links among those accounts;
• Billing information usually means the earliest details that you may have from the account in question;
• You should mention the original display name of the account, ONLY if the account in question has an email as a login.
Keep trying. Don't give up and read those deny emails sent to you. They are informative
.
23-Jun-2023 16:07:19
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