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Over 20 yrs playing. Banned! Thread is locked

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Exploro

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile
I've been playing RS on and off for over 20 years.

I have two accounts;

Exploro - main.
Exploro2 - UIM.

After a break of a few months, I recently logged back in. I traded in some bonds for membership on my UIM account and set about doing Slayer.

I would log in several times during the day, sometimes for long spells. Only to be found after approx 8 days into my membership, I have been perm banned for macro'ing on 13th Feb.

I had to look it up, as I've never cheated in my life, I use no clients etc.

I ran a virus scan(several) from recommended sources, all coming back clear. I use authenticator, so I'm somewhat bewildered as to why my account, I worked very hard on, has now been banned.

I have appealed and it's been denied as they've detected macro'ing.

So I guess that's it? Done nothing wrong, never cheated (I wouldn't want to) and my account banned.

Looking through the forums, I have found I am not the only player that has fell victim to this.

I agree with another on here, that said after giving 20 years to Jagex, surely they can do more to investigate?

The only thing I can think of in my game play, which also surprised me. Was getting a back to back slayer task. However, this was after using slayer points to cancel the current task, I think I cancelled 2-3 in a row. Then it came around to the same task(just a diff quantity) as the one I preciously completed. But I never used no client for this, or any cheating, so maybe a glitch when you cancel tasks you could end up get the same slayer monster again?

21-Feb-2023 18:06:26

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Hi, Exploro.
Original message details are unavailable.
After a break of a few months, I recently logged back in. Since you were on break, maybe your account was hijacked and the hijacker broke the rules. Even if that's the case, Jagex would have checked for a hijacker's activity while reviewing the account prior to adding the ban. Furthermore, Jagex must find conclusive evidence that someone else was indeed in control of the account at the time of the rule-breaking occurrence. If this isn't found, then that either means that 1) someone very close to you hijacked you and made it seem like it was you in-game or 2) you actually committed the offence.

You may read more on security here: Security tips .

We are regular players here and we are unable to see what exactly happened with your account; however, whenever you appeal a ban, you are asking a third Jagex Moderator to review the evidence and the ban. Mistakes do happen as we are human beings but if the third person did not see anything wrong, then it means that they are pretty confident that no mistake was made and that the ban will stay on the account as it's considered the last appeal, as mentioned here: Appeal an offence .

Sadly, since you already appealed the ban and the appeal was rejected, then it means that the ban will remain on the account. The forums aren't meant to appeal bans and these sub-forums are looked after by Community helpers and other members of the community that enjoy assisting others.

You may read more on your concern here: Banned Account [Info] .

21-Feb-2023 20:03:25

Exploro

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile
Nobody was in control of the account, I was playing on 13th Feb, the day the ban is said to take place. My computer has no bot software, I have it reg scanned for malware and viruses.

You also need authenticator to access my account.

As I say, the only thing I can think of was a back to back slayer assignment. I cancelled the task 2-3 times and was then assigned the same monster task. I did find this unusual and I have 99 Slayer on my main account. Could this be what the Jmods spotted?

I need to know what steps to take next to restore my UIM.

21-Feb-2023 21:02:06

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
Nobody was in control of the account, I was playing on 13th Feb, the day the ban is said to take place. My computer has no bot software, I have it reg scanned for malware and viruses.

You also need authenticator to access my account.

As I say, the only thing I can think of was a back to back slayer assignment. I cancelled the task 2-3 times and was then assigned the same monster task. I did find this unusual and I have 99 Slayer on my main account. Could this be what the Jmods spotted?

I need to know what steps to take next to restore my UIM. Macroing and/or use of bots bans are not instant. This means that you are NOT necessarily banned for the actions that you are taking at the time the ban is added to the account. Your ban may be due to events that may have occurred a week, two weeks, three weeks, etc. ago.

I'll quote the relevant part below from the Macroing & RWT bans [Info] thread:

"Macroing bans can be appealed through Appeal an offence or by clicking the appeal button next to the offence in account status. If the appeal is denied, there are no further official contact channels to appeal your ban .

Note: these bans are issued at a random time interval after the macroing is detected to protect the macroing detection systems. It is very possible to get a macroing ban on a day you didn’t play or during a moment that you’re not using the detected macro ."

If you have linked accounts -- See How to Check for Linked Accounts -- it's possible to log into your account without the need of a password and/or Authenticator. That's why it's important to see if you have any unauthorized ones to remove them. If you have authorized ones, it's paramount to secure those accounts as well.

There is no way to restore your UIM as the ban appeal was denied.

21-Feb-2023 21:22:30

Exploro

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile
Original message details are unavailable.
If/When you use a macro, Jagex/JMods will detect said macro and ban you after an investigation.

Which I fully respect.

But what happens if you haven't used a macro?

I'm fully innocent here.

I logged in after a break.
Traded in 3 bonds, from bond pouch, for 45 day membership.
Did Slayer(mainly) for approx 8 days.
Then got a perm ban for macroing.
No one was in control of my account but me.
I have authenticator.

I'm UIM doing pretty much high level monsters in Slayer. If I die I lose everything, why the Hell would I even contemplate using a macro? I wouldn't even know how to to!

21-Feb-2023 21:29:42

Exploro

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile
I would like another appeal. I am innocent and this is a huge UIM account.

I think after over 20 years with you and a main that has Untrimmed Slayer cape. This can be looked into further. This UIM was a new challenge for me.

I have always been a loyal player, reporting bots etc. With some high end friends I've made along the way.

I am not a cheat.

This can be sorted out.

21-Feb-2023 21:39:17

Mrs Ana

Mrs Ana

Posts: 9,010 Rune Posts by user Forum Profile RuneMetrics Profile
Another appeal is not going to change the outcome and there is no way to "request" another appeal since you have already used your one and only appeal method. When you submitted the appeal, you asked a third, distinct Jagex Moderator (from the first two) to check if the other Jagex Moderators made a mistake or overlooked something. During the appeal stage, if the decision remains, then they are pretty confident that their decision is correct. More on that here: Banned Account [Info] .

I'm sorry that it isn't better news, but that's the end of the road for that specific account.

Edited to add : You are addressing regular players here and not Jagex Moderators. These sub-forums are looked after by Community Helpers and other members of the community. Neither one of those groups has access to your account and can't definitely grant you another appeal.

21-Feb-2023 21:41:54 - Last edited on 21-Feb-2023 21:45:27 by Mrs Ana

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Jagex/JMods, if they do detect unusual game progress on a large scale, more accounts involved, they will always investigate such odd developments in The RuneScape Community.
Those investigations may take long periods of time, until the truth comes to surface.

If Jagex/JMods find the origin of said 'unusual game progress', Jagex/JMods might decide to come up with a plan how to tackle said progress and make it stop.

21-Feb-2023 21:46:01

Exploro

Exploro

Posts: 587 Steel Posts by user Forum Profile RuneMetrics Profile
That's fine Tron.

I am happy to help in any investigation into this - as I've stated, it needs to get sorted out.

But channels need to remain open for this to happen. Hence I need another appeal.

This UIM is a huge account. Loads of work and time spent on it. And never once in over 20 years have I ever cheated.

21-Feb-2023 21:52:43

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