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Account Recovery Denied

Quick find code: 408-409-939-66285792

Lol Chad

Posts: 304 Silver Posts by user Forum Profile RuneMetrics Profile

I'm having issues recovering an account I owned Username: (Spaze2). It's been a couple of years and haven't used it way before the RS3 update. I'm getting auto-denied immediately. I read that the name could be unavailable after a long period of time and I have all the possible information for the account.

24-Aug-2023 05:57:40

Jul 2022

Wassep

Posts: 411 Silver Posts by user Forum Profile RuneMetrics Profile

Hello,

Sorry you're having trouble, unfortunately if the appeal is denied then there's nothing else that can be done. Make sure you are being very concise with the information provided and provide as much detail as you can. If it keeps getting denied then there's nothing else that can be done sadly.

Here to help <3

Still confused?Heres some great resources:

Runescape Support | Game Suggestions

24-Aug-2023 06:57:57

May 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile

Hi there

Lol Chad

Have a read of the tips in the Account recovery denied support page.

If the recovery replies are addressed to "Character Name Unavailable" it means your original display name has been removed BUT you should keep using the original user login on the recovery form as that is the primary identity for the account.

An immediate deny means one of the following:
* the login isn't correct
* no correct old passwords have been submitted in the recovery
* you are not in the country where the account was created
* you are using a VPN
* the information supplied on the form is too weak to identify you as the owner

You need to supply information from the creation or very early years of the account. Ask family members if they can help remember information e.g. the creation ISP.

It is essential to supply at least one correct old password in recovery, otherwise it is an auto-fail. If you know you cannot remember any old passwords, the only other way back into the account is via the email you registered with the account.
Did you register an email with the account? Very, very old accounts didn't require a linked email. If you know you did and you can remember the email, try to recover or re-create it and do a Password Reset instead of a recovery.

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24-Aug-2023 08:24:56

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