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How Do I Contact A Jmod?

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Voraklis
Feb Member 2020

Voraklis

Posts: 16 Bronze Posts by user Forum Profile RuneMetrics Profile
Recently I've been a victim of a phishing site and ofc I've input all my info including login and I got ddosed and hacked immediately, but they were only able to get what I had on only. They didn't get into my bank as I have an authenticator as my bank pin. After that I changed my email, password, ended all sessions on the devices that my account was logged on, and I added a antivirus, and scanned my pc to make sure if there is any malware that installed into my pc, but there was nothing so I thought I should be fine. However, they got me again for the second time. So I repeated the whole thing and decided not to take anything out of my bank and play on my ironman and surely, the hacker just got one again for the third time while I was on my ironman. So I've been trying to contact a jmod if they can do anything about it or lock my account for awhile.

05-Mar-2023 07:08:44

Spearmint30
Apr Member 2012

Spearmint30

Posts: 23,361 Opal Posts by user Forum Profile RuneMetrics Profile
Hey there,

I'm sorry to hear that you've fallen victim to a phishing attack. From reading your post, it does seem like you've already taken a few steps in the right direction, however I'd check out the Recovering from Hijack [Info] thread for a complete guide to securing your account.

It's a step-by-step guide, and even if you've already done one of the listed steps, I'd go ahead and do it again for safe measure. If you're still having trouble, some of the knowledgeable players and community helpers in the Community Led Account Help forum will be able to offer additional advice or answer further questions.
Spearmint30

¤
"I wish there was a way to know you were in the good old days before you actually left them."
¤

05-Mar-2023 07:16:19 - Last edited on 05-Mar-2023 07:18:27 by Spearmint30

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Security tips ... <- (link) is the best way to follow Jagex/JMods advice about securing your account/computer/email best and also a way to get in contact with Jagex/JMods once they hijacked your account(s) once again ...
'
Take action to keep your account out of the wrong hands. If your account is currently hijacked, recover it here .
' ... <- it's on the same page slightly under the top.

05-Mar-2023 13:19:27

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