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Inz-Oal-Gown

Inz-Oal-Gown

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
sorry idk where to post this or look for help about this and i am only able to access this account via mobile or web browser right now. i created this account through the google login for fresh start worlds and i forgot to link the email after i started i have forgotten the physical password for this account and it is not linked so i cannot login via email and password. is there anything i can do or am i forever locked to only logging in with my saved password through the google login on mobile

12-Mar-2023 04:41:34

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Inz-Oal-Gown


When a RuneScape account is created through the players Google account, your Google account password is not automatically your RuneScape password.
Your Google account is simply providing a shortcut login method.
So, if you want to login via an email/password, you need to manually set one up.

Use the instructions on the Add a login email to third party account support page to set up a login email/password.
If instruction no. 3 Follow the onscreen steps to add a login email and password to your account does not happen, it will mean your account already has a login email/password set.

In that case, try the tools on the Forgotten login support page to retrieve the login.
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12-Mar-2023 05:17:10

Inz-Oal-Gown

Inz-Oal-Gown

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
i have tried almost everything now i cannot access the reset password page as it says the website is unreachable and when i login in both osrs and rs3 it tells me i dont have an email registered and i also dont remember my password i just automatically login through google on mobile what am i suppose to do if i cant add a recovery email and i cant even try to reset my password

12-Mar-2023 17:39:40

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
"The website is unreachable" error message is not related to the problem you are posting about.
DO NOT USE A VPN. If you are using a VPN, this might be the problem with "the website is unreachable" .

You need to get the website working so you can follow the instructions I posted above.
Try from a different device if the device you are currently using isn't working.
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12-Mar-2023 22:50:32 - Last edited on 12-Mar-2023 22:56:54 by Malua

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