RuneScape Forum Archive | Complaint about burglary and t

Mar

2024

bravo w

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile

On 4/28 or 4/29 my user was hacked and valuable information was stolen, what should I do? I would appreciate urgent help Hello, I want to file a complaint about account hacking + theft of objects + gold from my user

30-Apr-2023 14:44:59

May

2003

Tren

Forum Moderator Posts: 92,683 Emerald Posts by user Forum Profile RuneMetrics Profile

This thread has been moved to the Community Led Account Help Forum for best results.

The first thing you should do is ensure that your computer and your registered email are both secure. You should also make sure that you are taking advantage of all the account security tools available, such as a Bank Pin and RuneScape Authenticator

The following resources should provide you with the information you need:
Security tips
Recovering from Hijack [Info]

~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

30-Apr-2023 16:53:48

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile

As Tren already said above ...

First I would direct you to ... Security tips ... <- (link) in '
Jagex's Support Centre
' where you are able to work through that page to secure your account/device/email to maximize its safety.

... adding ...

After that, go to the top of said page where it says ...

Take action to keep your account out of the wrong hands. If your account is currently hijacked,

recover it here.

to seek contact with Jagex/JMods as it's very well possible that hijackers still have access to your account.

30-Apr-2023 17:36:50

Forums

Complaint about burglary and t

bravo w

Tren

2_Tron