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Jagex Account- Characters gone Thread is locked

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Astasura

Astasura

Posts: 2 Bronze Posts by user Forum Profile RuneMetrics Profile
hi, after coming back from a long break, i upgrade my account today to the Jagex Account (Beta).

I had 3 x Characters connected to my email, but only 1 x shows up when i click "Import" , the others totally gone, even from hi-scores. That is even though on 26 March i received an email from Jagex that the other accounts still associated to my email.

The Characters which are gone:

1. Storm Ape
2. Sri Ratu

What to do? Greatly appreciated. thank you astasura

03-Apr-2023 07:47:26

Malua
May Member 2006

Malua

Posts: 43,113 Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Astasura


Being associated with your email just means they all have the same email as their registered email.
You have to log into each account with its unique login/password to be able to link and each account will have its own unique login that you have always used.

The instructions to link accounts are: Upgrade your RuneScape character to Jagex account
The video is worth watching.

Your accounts still exist. If you cannot remember their logins, try the 'Email Reminder' button on the Forgotten login support page.
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03-Apr-2023 08:20:20

Sri Ratu

Sri Ratu

Posts: 815 Gold Posts by user Forum Profile RuneMetrics Profile
Thanks very much! I could recover my account, by using the Character Name/ Account Name as login instead of email.

But why doesn't it show up in the "import" section of the account, where i use the "Email "as Login ?

All 3 x characters have the same email address

03-Apr-2023 08:47:32

Ms Toxicity
Jul
fmod Member
2004

Ms Toxicity

Forum Moderator Posts: 78,487 Emerald Posts by user Forum Profile RuneMetrics Profile
Welcome to the forums, FathersHole. :)

Whilst players are encouraged to seek out existing threads, it is different here in the Community Led Account Help forum, because players are seeking help for their own, specific issues. To prevent this thread from being refreshed again, it is now closed.

You are welcome to create your own thread, to discuss your issue further.
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06-Aug-2023 13:16:11

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