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Requesting help from a mod

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Pagan Dusk

Pagan Dusk

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Hello, I'm asking please if a moderator could look into my main for me as i've been recently given a manual perm-mute and i'm extremely distraught over this. I know i've had past offenses, i've looked through them all dating back to 07, some silly things that weren't tolerated back in the older days or just simply me being a stupid kid and not giving it a thought. I had originally just made the account as an alt for fun but after years it had become my one and only account until this one now. This post isn't intended to make any excuses for anything, but I have seen that a lot of those offenses are old/expired and I have had two left that haven't yet expired from months ago. Some due to me responding poorly to someone trying to get me going. I'm not saying that me responding the way I did in those past offenses was right but I have really been just trying to go about my business as of lately and progress in the game. On August 11th I had received a temp-mute for around 3 or 4 days that said "evidence type: jagex moderator comment" followed by a letter stating that I had broken a rule but didn't supply any evidence or reason. Now, to my ignorance I thought that this was implying I had said something about a jmod because beforehand i'd asked about a player mod run event in game over the time. I had wrote an appeal and shortly after it was reduced to around 2 days then minutes later successfully appealed. Now, nearly a month later on the day of September 10th I had logged in the game to a message stating i've been permanently muted due to breaking a rule, again with offense type being "jagex moderator comment" followed by another message stating that i've broken a rule, but wasn't provided with any evidence or any reason as well. In the letter it also states that it is following the previous temp-mute I had received, but I am confused as to why that is being held against me when it had been successfully appealed and now it says "expired".

21-Sep-2023 00:51:54

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,111 Rune Posts by user Forum Profile RuneMetrics Profile
You cannot appeal bans thru the forums, that includes mutes.
If you appealed it then its done. if there was no appeal button then
that is done too.

Jmods do not come to forums to post on the "community led account help" often. No one knows how much they read.

As this is community led account help all i can say is if you appealed it and
got denied or no appeal button then your perm muted. All those
temp mutes were warnings. You didnt change your ways so
you had to know evenetually a perm mute would happen..

Good luck The richest person is not who has the most. It is who Needs the least.

21-Sep-2023 05:02:57

Pagan Dusk

Pagan Dusk

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
What i'm trying to say is, there is silly stuff dated back to 07 that when I was a kid etc that are expired, today there is two remaining that haven't expired from months ago, but in the past few months or so i've been just trying to grind away at the new content etc and I have talked to a few friends etc. in public chat but I haven't said anything bad enough to be penalized this heavily I personally don't believe. On another note what I was saying that I got warned with a temp-mute which provided no evidence and didn't even state what the offence type was, but I had wrote an appeal anyway and minutes later it was successfully appealed and the mute was removed from my account, but now nearly a month later I log into a perm mute with a letter of the same nature, stating that it's following the warning from that "temp-mute" although it should have been removed it was successfully appealed but now it states it's "expired" and it was used to uphold this current "offense"... Also the perm mute was manual and had an appeal option next to it but I used it thinking that it obviously must be a mistake due to what had taken place with the last one. I feel like I wasn't given a chance to be able to write an actual successful appeal giving the fact I was not given a reason whatsoever and i'm asking if it could be looked into and possibly considered that I wasn't really given a chance to fight it. I had been grinding necro rituals and talking to a few friends but nothing was ever said to offend someone, attack anyone or any repeated language, because I was aware that I had previous warnings...

21-Sep-2023 16:07:20 - Last edited on 21-Sep-2023 16:25:08 by Pagan Dusk

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
Pagan Dusk said :
... Also the perm mute was manual and had an appeal option next to it but I used it thinking that it obviously must be a mistake due to what had taken place with the last one. ... Appeal an offence ... <- (link) at '
Jagex's Support Centre
'.

Unappealable offences


Where a ban or mute is unappealable, it means that the Player Support team have already performed a thorough review to confirm that the offence is correct and that the account's user is liable for the activity, so no further appeal is invited.


Since you had a review there's nothing else that can be done anyway.

22-Sep-2023 06:20:09

Pagan Dusk

Pagan Dusk

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
I understand that it's said that no further action can be taken but there was no evidence or reason given at all to either of these "offenses" and this was literally months after I had served an actual offence for language I haven't gone out of my way to break any rules and also the letter telling me that i've been perm-muted is stating that it's following the warning from the previous "temp-mute" but that had been successfully appealed and I was un-muted within minutes, therefor should not have been used against me and there should be no black mark applied for that supposed "offense" but yet now i'm being perm-muted following that also without any evidence or reason, I feel as though this is not fair at all nor was I given a chance to be able to actually write a valid appeal because of this. If a moderator would contact me I would be more than happy to provide my account name (if they don't already know who this is) and if they want I could show them that there is no reason provided whatsoever.

22-Sep-2023 16:28:04 - Last edited on 22-Sep-2023 16:31:03 by Pagan Dusk

Pagan Dusk

Pagan Dusk

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
Also it isn't that the mute is unappealable, it was provided with an option to appeal but I had no understanding of what i've done and it was denied, I can't even begin to understand how someone can be penalized like that with no chance to even fight it, using evidence which was apparently deemed as false in the first place. Now the previous "offense" that was successfully appealed says "expired" beside it instead. It seems to me this was wrongfully applied and everything was used to have me perm-muted, rather than try to avoid doing this to someone as it states. I've put a lot of work into that account now I can't find it in me to actually get on and play on it, it's extremely depressing for me.

22-Sep-2023 17:14:50

Ladyolake
Jan Member 2008

Ladyolake

Posts: 7,111 Rune Posts by user Forum Profile RuneMetrics Profile
we are players, not sure anything else can be said via forums. Jmods rarely post here.
no telling how much they read.

IDK what to tell you to do but i will say, forums are not gonna get anything done for you.

sorry The richest person is not who has the most. It is who Needs the least.

22-Sep-2023 21:13:54

2_Tron

2_Tron

Posts: 23,025 Opal Posts by user Forum Profile RuneMetrics Profile
@Pagan Dusk, although offence penalties become expired/removed/quashed, your 'offence-history' remains always with your account no matter what.
If the future of an account shows 'repetitive rule breaking behaviour' and investigations show enough evidence, to Jagex/JMods, of said account continuing rulebreaking, in the future, a player might receive a more permanent penalty based on said evidence, past & recent evidence.

Jagex/JMods always hope that negative events of the past, followed by a penalty, may learn a player to better oneselve and refrain from breaking the rules in the future.
If Jagex/JMods might experience the opposite a more firm action might follow to end the rulebreaking behaviour of said account.

22-Sep-2023 21:31:54

Pagan Dusk

Pagan Dusk

Posts: 8 Bronze Posts by user Forum Profile RuneMetrics Profile
There wasn't any evidence or reason given to these supposed "offenses" though is one of my main issues with this all... I am trying to say I know I didn't say anything bad, I had been trying to go about my business grinding new content, me and a couple friends talked about stuff out loud, nothing major to the extent that I feel that I should have been given a punishment this extreme either, I feel as though something has perhaps been taken out of context and thinking that some sort of conversation/RP was deemed as me bothering someone perhaps? but again I don't even know what it was i've supposedly said due to the fact that I wasn't given any reason what so ever as to why i've been given this extreme of a punishment. I feel like handing someone a chance to appeal an "offense" without evidence is practically setting someone up for failure, I also feel as though if that's the case I should be at least provided with a reason so that I could write a proper appeal.

23-Sep-2023 14:15:47

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