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Account recovery HELP!
Quick find code: 408-409-852-66279074
An instant deny is a bad sign.
Account recovery starts with a computer check.
The computer check is there to weed out the forms that stand no chance of success.
This will be due to one of the following reasons:
* you have the wrong login (mis-identifying the account)
* no correct old passwords have been submitted
* you are submitted from the wrong country (have to submit from the creation country)
* you are submitting while using a VPN (don't use a VPN during recovery)
* the login is correct but the information is severely lacking or left missing off the form
Checking the login:
Do you recognise the display name Isekai Life in the reply email?
If that is correct, you have the right login. If it isn't correct, try the tools on the Forgotten login support page to try to identify the correct login.
Passwords:
If you are getting that reason, you will have to submit both your passwords.
This is why only ever having two passwords is a bad idea when one of them becomes compromised.
The account can become unrecoverable if you can't supply enough acceptable passwords.
Creation country and VPN are pretty self-explanatory
Severely lacking information:
If passwords are the only reason being given, this last reason might not be relevant.
The information box does not get looked at until your form passes the computer check.
Passwords are a very big thing in account recovery. No correct passwords (or no acceptable passwords) means an instant deny. This is why I recommend players put through several password changes so they have a minimum of four passwords.
Account recovery starts with a computer check.
The computer check is there to weed out the forms that stand no chance of success.
This will be due to one of the following reasons:
* you have the wrong login (mis-identifying the account)
* no correct old passwords have been submitted
* you are submitted from the wrong country (have to submit from the creation country)
* you are submitting while using a VPN (don't use a VPN during recovery)
* the login is correct but the information is severely lacking or left missing off the form
Checking the login:
Do you recognise the display name Isekai Life in the reply email?
If that is correct, you have the right login. If it isn't correct, try the tools on the Forgotten login support page to try to identify the correct login.
Passwords:
If you are getting that reason, you will have to submit both your passwords.
This is why only ever having two passwords is a bad idea when one of them becomes compromised.
The account can become unrecoverable if you can't supply enough acceptable passwords.
Creation country and VPN are pretty self-explanatory
Severely lacking information:
If passwords are the only reason being given, this last reason might not be relevant.
The information box does not get looked at until your form passes the computer check.
Passwords are a very big thing in account recovery. No correct passwords (or no acceptable passwords) means an instant deny. This is why I recommend players put through several password changes so they have a minimum of four passwords.
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27-Apr-2023 17:27:40
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